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Coronavirus: Travel agents breaking the law by refusing or delaying cancelled package holiday refunds

Coronavirus: Travel agents breaking the law by refusing or delaying cancelled package holiday refunds

STA Travel, LoveHolidays and others insist they're following Abta advice, but customers remain legally entitled to a refund for cancelled holidays

The worst escorted tour providers for problems revealed

The worst escorted tour providers for problems revealed

Holidaymakers are more likely to experience issues on an escorted tour than on any other type of trip, with some reporting terrible tour guides, unsatisfactory accommodation, or inedible food.

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Ryanair and eDreams fail our mystery shop on holiday protections

Ryanair and eDreams fail our mystery shop on holiday protections

A new Which? Travel investigation reveals the UK’s biggest travel agents are putting travellers at risk of missing out on crucial package holiday protections.

Best and worst escorted tour operators

Best and worst escorted tour operators

Which? experts rate escorted tour holiday companies like Riviera Travel, Saga and Great Rail Journeys, that provide tour-guide led holidays to India, China, USA and Canada and group activity holidays closer to home.

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The worst travel agents for problems revealed

The worst travel agents for problems revealed

Substandard accommodation, incompetent reps and terrible customer service topped the list of problems encountered by which members on their most recent holiday. Find out which travel agents and tour operators proved to be the most problematic and why.

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Best travel agents for a cheap holiday to Turkey

Best travel agents for a cheap holiday to Turkey

Holidays in Turkey have become cheaper for British holidaymakers, with the Turkish lira falling in value by around 40% against the pound. Up until two weeks ago £1 was worth...

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Thomas Cook, First Choice and Tui rated worst package holiday providers

Thomas Cook, First Choice and Tui rated worst package holiday providers

Three of the biggest names in traditional beach and poolside package travel received the lowest customer scores in a Which? Travel survey of package holiday providers. The survey of more...

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Online travel agents that demand more money after you’ve booked

Online travel agents that demand more money after you’ve booked

A Which? Travel investigation has found some online travel agents are luring holidaymakers in with ‘too-good-to-be-true’ deals, before ramping up prices. In some cases, prices have rocketed during the booking...

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