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Refund rights: Kiwi.com failed to refund cancelled flight for over a year

Refund rights: Kiwi.com failed to refund cancelled flight for over a year

A Kiwi.com customer was forced to wait for more than 12 months for a refund, after Easyjet cancelled his trip from Larnaca, Cyprus, to Edinburgh via Milan.  John Silverton told...

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‘Why does my Airbnb host want me to check in under a different name and impersonate someone else?’

‘Why does my Airbnb host want me to check in under a different name and impersonate someone else?’

Do you have an issue you need put right? Which? is here to help get your consumer problems sorted. Dear Which?, My wife booked a seven-night stay in a Brooklyn-based...

Which countries are on the green watchlist and is it safe to book a holiday?

Which countries are on the green watchlist and is it safe to book a holiday?

The government’s green watchlist is a subcategory of the destinations that are at risk of moving from the UK’s green list to the amber list. Under the current travel traffic...

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Can I get a holiday refund? How to get your money back when your tour operator or airline ignores you

Can I get a holiday refund? How to get your money back when your tour operator or airline ignores you

Some customers of holiday companies are still struggling to gain refunds, here's what you can do if you're being ignored.

My airline, train or accommodation won’t cancel, but restrictions mean I can’t travel – can I get my money back?

My airline, train or accommodation won’t cancel, but restrictions mean I can’t travel – can I get my money back?

Non-essential travel in the UK and abroad is still banned by the government due to coronavirus, but some companies are still not cancelling their bookings leaving consumers out of pocket.

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UK holiday cottage companies refuse to refund Easter breaks

UK holiday cottage companies refuse to refund Easter breaks

Which? has heard from hundreds of disappointed holidaymakers who are struggling to get their money back from UK cottage companies like Hoseasons and Sykes Cottages.

Coronavirus: How are my UK holiday plans affected?

Coronavirus: How are my UK holiday plans affected?

The coronavirus crisis has put UK holidays on hold. Here are your refund and rebooking rights if you've been forced to cancel because of social distancing restrictions.

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Coronavirus: your UK transport rights from trains and coaches to ferries and car insurance

Coronavirus: your UK transport rights from trains and coaches to ferries and car insurance

The government has warned against all but essential travel across the country to delay the spread of coronavirus. Less of us will be commuting as people are encouraged to work...

Flybe goes into administration: your rights and how to get a refund

Flybe goes into administration: your rights and how to get a refund

Troubled regional airline Flybe has collapsed. We explain Atol protection, and how to get a refund from your bank, card provider or insurer.

Flight plight: 1.3 million passenger journeys at least three hours late

Flight plight: 1.3 million passenger journeys at least three hours late

Last year about 1.3 million air passenger journeys were severely delayed at least three hours - find out your rights if your flight is delayed or cancelled, and join our call for automatic compensation.

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