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Flight plight: 1.3 million passenger journeys at least three hours late

Last year about 1.3 million air passenger journeys were severely delayed at least three hours - find out your rights if your flight is delayed or cancelled, and join our call for automatic compensation.

New package holiday rules finally make booking online safer

New package holiday regulations will align the UK with the EU Package Travel Directive and give holidaymakers better protection.

Snowstorms wreck travel plans – but what are your rights?

Passengers face a second day of travel disruption as wintry weather leaves flights cancelled and delayed. Queues and cancellations occurred at airports across the country, with those travelling in or...

More than a million passengers had severe flight delays last year

Almost 1.2 million passengers suffered severe flight delays last year and many could be entitled to compensation, according to the latest Which? investigation. As many families across the country get set to...

Your BA flight delay compensation rights

British Airways (BA) passengers experienced delays and cancellations over the bank holiday weekend after a major IT systems failure caused global flight disruption. On Saturday morning, BA cancelled all flights...

Flights departing Gatwick without luggage

The start of the bank holiday getaway has been marred by queues, delays and confusion after a baggage system failure at Gatwick airport. Scores of flights have left late, many...

50,000 passengers denied boarding on UK flights every year

Around 50,000 airline passengers a year are denied boarding on British flights, with many having been deliberately overbooked. Data released by the Civil Aviation Authority (CAA), the aviation watchdog, showed an average...

Top 5 tips for travelling this Easter

Fingers crossed for a smooth journey if you’re visiting friends or family over the Easter holiday. But what if something does go wrong? How do you claim compensation for a delayed train...

Train company ‘smokescreen’ prevents passenger compensation claims

Which? has written to train companies, calling on them to address their failure to properly inform passengers of their rights. The letters call on train companies to stop using industry-wide terms and...

Man sits down in waiting area in airport terminal. He is ready for take off and looks out of the window at a plane. A suitcase stands before him.

Airlines ordered to compensate delayed passengers

Five airlines that fly into Europe have been told they must pay compensation to passengers for delays. American, Emirates, Etihad, Singapore and Turkish Airlines will have to obey European laws...

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