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Only 13% of Virgin Atlantic and Ryanair customers happy with customer service

Only 13% of Virgin Atlantic and Ryanair customers happy with customer service

Airlines slammed by customers for delays over refunds for cancelled flights, with Virgin Atlantic and Ryanair rated worst

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When will the Boeing 737 Max fly in the UK – what Tui and Ryanair say if you don’t want to fly on it

When will the Boeing 737 Max fly in the UK – what Tui and Ryanair say if you don’t want to fly on it

Not all passengers will be warned in advance if 737 Max operates on their route

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Should I book my summer 2022 holiday now or wait?

Should I book my summer 2022 holiday now or wait?

TUI, the UK’s biggest tour operator, has put its summer 2022 holidays on sale. The company says many customers are keen to make up for missed trips this year, so...

Escape in 2021: 8 holiday companies with the best flexible booking policies

Escape in 2021: 8 holiday companies with the best flexible booking policies

Many reputable providers are trying lure customers back with promises of free amendments if COVID-19 restrictions mean they are unable to travel. Some even allow you to get a full refund if you simply change your mind. Here we round-up the best flexible booking options from companies who have been treating their customers right during the pandemic.

Booking a holiday? You can trust these 24 travel companies with your money

Booking a holiday? You can trust these 24 travel companies with your money

Small holiday companies pay refunds - while multinationals such as Tui and Ryanair stall

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I’ve got a holiday booked but don’t want to go. What can I do?

I’ve got a holiday booked but don’t want to go. What can I do?

Customers who booked trips before the coronavirus outbreak but no longer feel safe to travel, or don’t want to go, risk losing money as the government has deemed it’s now safe for some overseas trips to go ahead.

Holidaymakers could lose thousands if told to self-isolate by Test and Trace

Holidaymakers could lose thousands if told to self-isolate by Test and Trace

Customers of Travel Republic and Loveholidays could lose their money if told to self-isolate before a trip, while easyJet Holidays refuses to confirm policy

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Airports, airlines and destinations: how will coronavirus change our summer holidays?

Airports, airlines and destinations: how will coronavirus change our summer holidays?

Will you have to wear a face mask on the plane, will the kids' clubs be open, what about the pool? Which? Travel answers all your questions about summer 2020 holidays.

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Tui and Jet2holidays customers with cancelled holidays told to pay double to rebook in 2021

Tui and Jet2holidays customers with cancelled holidays told to pay double to rebook in 2021

Holidaymakers who’ve been persuaded to accept credit notes rather than cash refunds are facing huge price increases when they try to re-book.

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Tui finally allows customers to claim refund online for cancelled holidays

Tui finally allows customers to claim refund online for cancelled holidays

UK’s largest holiday operator still refusing to pay cash refunds unless customers accept refund credit note first

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