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Revealed: The worst airlines and routes for delays

Thomas Cook passengers experienced the worst delays compared to any other major airline in 2018. Flyers had a one in nine chance of arriving back from their holidays more than...

The hotel photos that don’t match reality

Holidaymaker photos reveal the reality behind some of the idyllic holidays advertised online. From rusty sunloungers to dingy hot tubs, a report by Which? Travel shows what happens when travel agents over-promise and under-deliver.

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Up to five million plane tickets could be cancelled in no-deal Brexit

Iata warns of possible travel chaos in event of no-deal Brexit. Airlines accused of failing to warn passengers of potential travel disruption.

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Airlines accused of breaking law with rip-off ‘no-show’ clauses

Which? is warning airlines that they are breaking consumer law by imposing rip-off 'no-show' clauses - which they use to penalise passengers when they miss the first leg of their journey.

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Best travel agents for a cheap holiday to Turkey

Holidays in Turkey have become cheaper for British holidaymakers, with the Turkish lira falling in value by around 40% against the pound. Up until two weeks ago £1 was worth...

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Thomas Cook, First Choice and Tui rated worst package holiday providers

Three of the biggest names in traditional beach and poolside package travel received the lowest customer scores in a Which? Travel survey of package holiday providers. The survey of more...

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Fewer than 500 Ryanair passengers awarded compensation by complaints body in 2017

With Ryanair saying it won’t pay compensation for its latest round of cancellations, passengers will have to take their claims to Aviation ADR, the airline’s dispute resolution handler. Yet new Which? Travel research...

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Want more legroom on your next long-haul flight? Try a budget airline

New long-haul budget airlines are challenging traditional carriers on legroom in economy, as well as ticket price. Which? Travel research found that passengers searching for bigger seats with more legroom...

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Passengers still having to fight for flight delay compensation

Some fliers have had to take airlines to court to receive flight delay compensation, even after using new, government-promoted dispute resolution schemes. One severely delayed passenger told Which? Travel that...

Animal welfare: What travel agents aren’t telling you

Travel agents are still promoting tourist attractions that are cruel to animals, according to research by Which? Travel. Many of the big names, including Tui, Trailfinders and Expedia, claim to...

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