Airlines accused of breaking law with rip-off ‘no-show’ clauses
Which? is warning airlines that they are breaking consumer law by imposing rip-off 'no-show' clauses - which they use to penalise passengers when they miss the first leg of their journey.
Airlines that let you cancel for free within 24 hours
In the US, by law, all airlines have to either allow passengers to hold their flight for 24 hours before paying, or cancel if they've already paid. This isn't always the case in the UK.
Schedule padding: Is this why air travel is getting slower?
Scheduled flight times are up to 35 minutes slower this summer than 10 years ago, a Which? Travel investigation has revealed. Despite advances in air travel, 76 out of the...
Want more legroom on your next long-haul flight? Try a budget airline
New long-haul budget airlines are challenging traditional carriers on legroom in economy, as well as ticket price. Which? Travel research found that passengers searching for bigger seats with more legroom...
New savings account pays air miles instead of cash interest – is it a good deal?
Virgin Atlantic's new one-year fixed-rate savings account pays interest in air miles, rather than cash - we look at how good the deal really is
Low cost airline cancels flight due to lack of planes
Primera Air has cancelled its maiden flight from Stansted to Toronto, 15 days before it was due to take off. If the budget carrier had cancelled one day later, passengers...
Passengers still having to fight for flight delay compensation
Some fliers have had to take airlines to court to receive flight delay compensation, even after using new, government-promoted dispute resolution schemes. One severely delayed passenger told Which? Travel that...
Virgin Atlantic launches new air mile credit cards – how do they compare with Avios?
Virgin Atlantic has two new deals you can use to earn points for free flights, cabin upgrades and companion ticket. Which? takes a closer look.
British Airways launches hand-baggage only fares on long-haul
BA is introducing a new ‘basic fare’ on 10 routes from London. Passengers who choose it will no longer be allowed to check-in luggage for free, or decide where they...
Virgin and BA passengers sign away rights on codeshare flights
Flights to UK ‘operated by’ American airlines have a hidden cost. A Which? Travel investigation has revealed that British Airways, Virgin Atlantic and other European airline customers are inadvertently losing...