Only 13% of Virgin Atlantic and Ryanair customers happy with customer service
Airlines slammed by customers for delays over refunds for cancelled flights, with Virgin Atlantic and Ryanair rated worst
How to find the best flexible flight deals
Choose British Airways’ ‘flexible’ ticket, with free destination and date changes, and you could pay almost 17 times as much as you would for a standard ticket.
British Airways emitting more carbon than rival airlines
Flying with BA can increase CO2 emissions by up to 45% per passenger, an investigation by Which? Travel has found. Using a sophisticated calculator, produced by independent carbon analytics company Flyzen, we compared rival carriers across six popular routes.
Airlines under pressure to ditch rip-off ‘no show’ clause
Passengers who have been stranded abroad or forced to pay out for a new ticket because of ‘no show’ clauses could sue airlines, following pressure by Which? Travel. The Civil...
Airlines accused of breaking law with rip-off ‘no-show’ clauses
Which? is warning airlines that they are breaking consumer law by imposing rip-off 'no-show' clauses - which they use to penalise passengers when they miss the first leg of their journey.
Airlines that let you cancel for free within 24 hours
In the US, by law, all airlines have to either allow passengers to hold their flight for 24 hours before paying, or cancel if they've already paid. This isn't always the case in the UK.
Schedule padding: Is this why air travel is getting slower?
Scheduled flight times are up to 35 minutes slower this summer than 10 years ago, a Which? Travel investigation has revealed. Despite advances in air travel, 76 out of the...
Want more legroom on your next long-haul flight? Try a budget airline
New long-haul budget airlines are challenging traditional carriers on legroom in economy, as well as ticket price. Which? Travel research found that passengers searching for bigger seats with more legroom...
New savings account pays air miles instead of cash interest – is it a good deal?
Virgin Atlantic's new one-year fixed-rate savings account pays interest in air miles, rather than cash - we look at how good the deal really is
Low cost airline cancels flight due to lack of planes
Primera Air has cancelled its maiden flight from Stansted to Toronto, 15 days before it was due to take off. If the budget carrier had cancelled one day later, passengers...