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How to fix the most common TV and broadband problems

How to fix the most common TV and broadband problems

We surveyed over 3,000 TV and broadband customers and found that as well as slow speeds, customers had faced connection drop-outs, long outages, router issues and TV channels not working.

Major telecoms providers Virgin Media and O2 announce plan to merge

Major telecoms providers Virgin Media and O2 announce plan to merge

'The proposed merger of two of the biggest players in the telecoms industry could have a significant impact on consumers, so the competition regulator should investigate closely.

Are you overpaying with expensive TV and broadband providers?

Are you overpaying with expensive TV and broadband providers?

More than a fifth of Virgin Media customers and over a quarter of Sky customers told us they've been paying more than than £100 each month

Why do people stick with their TV and broadband provider?

Why do people stick with their TV and broadband provider?

Our survey of 1000 TV and broadband customers found that the majority had been subscribed for at least five years - but they're not always sticking with their provider because they like it.

Virgin Media deal includes £75 bill credit on fibre broadband

Virgin Media deal includes £75 bill credit on fibre broadband

Virgin Media's latest offer, exclusive to Which? Switch Broadband, gives new customers bill credit on its entry-level fibre package as well as free setup costs and a discounted monthly price.

Price hikes and drop outs – the worst TV and broadband providers for complaints

Price hikes and drop outs – the worst TV and broadband providers for complaints

Our research into the UK’s biggest TV and broadband providers has found that most customers have experienced at least one issue with their service over the last year. Price increases, drop outs and slow broadband speeds were common complaints.

Virgin Media announces new broadband and TV price rises: what are your options?

Virgin Media announces new broadband and TV price rises: what are your options?

Virgin Media has announced that around five million broadband and TV customers will face price rises of up to £54 a year or £4.50 a month.

Virgin Media launches free ‘Intelligent WiFi’

Virgin Media launches free ‘Intelligent WiFi’

Virgin Media has announced the launch of ‘Intelligent WiFi’, a free update to customers with a Hub 3 router, which claims to bring faster speeds to more areas of the...

Virgin Media is trialling the UK’s fastest home broadband

Virgin Media is trialling the UK’s fastest home broadband

The service, set up in Cambridgeshire, allows for speeds 22 times faster than the top speed Virgin currently offers – and more than 200 times faster than the UK’s average connection.

Loyal customers pay as much as 40% more for broadband

Loyal customers pay as much as 40% more for broadband

Broadband customers who stay with the same provider and don’t haggle for a better deal are being hit with loyalty penalties of up to £220 a year on average. We...

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