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Are you overpaying with expensive TV and broadband providers?

More than a fifth of Virgin Media customers and over a quarter of Sky customers told us they've been paying more than than £100 each month

Why do people stick with their TV and broadband provider?

Our survey of 1000 TV and broadband customers found that the majority had been subscribed for at least five years - but they're not always sticking with their provider because they like it.

Virgin Media deal includes £75 bill credit on fibre broadband

Virgin Media's latest offer, exclusive to Which? Switch Broadband, gives new customers bill credit on its entry-level fibre package as well as free setup costs and a discounted monthly price.

Price hikes and drop outs – the worst TV and broadband providers for complaints

Our research into the UK’s biggest TV and broadband providers has found that most customers have experienced at least one issue with their service over the last year. Price increases, drop outs and slow broadband speeds were common complaints.

Virgin Media announces new broadband and TV price rises: what are your options?

Virgin Media has announced that around five million broadband and TV customers will face price rises of up to £54 a year or £4.50 a month.

Virgin Media worst for broadband outages as automatic compensation introduced

One in six Virgin customers said they had been left with no connection for hours or days at a time.

Best & worst broadband 2019: big providers failing customers

In our latest survey, we've found that the customers with the biggest broadband providers are the least likely to be satisfied.

Virgin Media launches free ‘Intelligent WiFi’

Virgin Media has announced the launch of ‘Intelligent WiFi’, a free update to customers with a Hub 3 router, which claims to bring faster speeds to more areas of the...

Blue and red fibre optical cables on a black background

Virgin Media is trialling the UK’s fastest home broadband

The service, set up in Cambridgeshire, allows for speeds 22 times faster than the top speed Virgin currently offers – and more than 200 times faster than the UK’s average connection.

Loyal customers pay as much as 40% more for broadband

Broadband customers who stay with the same provider and don’t haggle for a better deal are being hit with loyalty penalties of up to £220 a year on average. We...

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