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Price hikes and drop outs – the worst TV and broadband providers for complaints

Our research into the UK’s biggest TV and broadband providers has found that most customers have experienced at least one issue with their service over the last year. Price increases, drop outs and slow broadband speeds were common complaints.

Virgin Media announces new broadband and TV price rises: what are your options?

Virgin Media has announced that around five million broadband and TV customers will face price rises of up to £54 a year or £4.50 a month.

Virgin Media worst for broadband outages as automatic compensation introduced

One in six Virgin customers said they had been left with no connection for hours or days at a time.

Best & worst broadband 2019: big providers failing customers

In our latest survey, we've found that the customers with the biggest broadband providers are the least likely to be satisfied.

Virgin Media launches free ‘Intelligent WiFi’

Virgin Media has announced the launch of ‘Intelligent WiFi’, a free update to customers with a Hub 3 router, which claims to bring faster speeds to more areas of the...

Blue and red fibre optical cables on a black background

Virgin Media is trialling the UK’s fastest home broadband

The service, set up in Cambridgeshire, allows for speeds 22 times faster than the top speed Virgin currently offers – and more than 200 times faster than the UK’s average connection.

Loyal customers pay as much as 40% more for broadband

Broadband customers who stay with the same provider and don’t haggle for a better deal are being hit with loyalty penalties of up to £220 a year on average. We...

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Virgin Media and EE fined £13.3m over early-exit fees

Virgin Media and EE have been fined millions by Ofcom for overcharging customers for early-exit charges and not making the exit fees clear. Find out your rights if you want to leave your mobile phone contract early.

Loyal broadband customers pay more than customers who switch

Our recent survey of 7,000 broadband customers found that 71% have been with their broadband provider at least three years. Usually when you've spent three years with a provider, any enticing introductory offer will have ended - meaning you've been moved onto a more expensive standard tariff.

Slow speeds and price hikes – worst broadband providers revealed

Our latest broadband satisfaction survey of more than 7,000 broadband customers found that price increases, slow speeds, connection dropouts and router problems were among the most common grievances across the 12 biggest broadband providers – but some are far worse than others.

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