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Technology

Telecoms regulator calls on providers to improve customer service

Telecoms regulator calls on providers to improve customer service

While Ofcom acknowledged that the covid-19 pandemic has significantly impacted providers' call centre capacity, it says adequate measures should now be in place to support customers.

Best deals in the May sales revealed by Which?

Best deals in the May sales revealed by Which?

An Apple iPhone, AirPods, and MacBook Air all feature in this month's best deals, handpicked by our experts.

Millions of people in the UK at risk of using insecure routers

Millions of people in the UK at risk of using insecure routers

We sent a selection of the most commonly used old devices to security specialists, Red Maple Technologies, to find out just how secure they are. It discovered issues with more than half, from ISPs such as Virgin, Sky, TalkTalk, EE and Vodafone.

Broadband annual price rises: which providers hike costs the most?

Broadband annual price rises: which providers hike costs the most?

Unlike the price rises announced by other providers, these are baked into consumer contracts - meaning customers have no choice but to pay them, and they happen annually.

BT to offer half price fibre broadband to households on benefits

BT to offer half price fibre broadband to households on benefits

Home Essentials will include both fibre broadband and calls for as little as £15 a month – around half the price of BT’s standard fibre package.

How to take great wildlife photography for spring 2021

How to take great wildlife photography for spring 2021

We’ve shared some of our top tips to help you create the perfect shot to frame or share on your socials.

ID Mobile, Three and Vodafone named worst telecoms providers by Ofcom

ID Mobile, Three and Vodafone named worst telecoms providers by Ofcom

The findings support our research that shows that some providers simply don't stack up when it comes to customer service and reliability.

Mobile network price rises: which providers are best and worst for inflation?

Mobile network price rises: which providers are best and worst for inflation?

If you've found your contract costs have increased, it may have come as a surprise. We detail the best and worst providers for mid-contract price rises, what you can do to reduce the risks, and how to get better value from your subscription.

New iPads and iMacs launch with Apple M1 chip: has computing changed forever?

New iPads and iMacs launch with Apple M1 chip: has computing changed forever?

With M1 chips now in every Apple product range aside from the iPhone and Watch, Which?'s laptop expert ponders how this will affect the next generation of computers.

Smarty vs Lebara: who is the best value low-cost Sim provider?

Smarty vs Lebara: who is the best value low-cost Sim provider?

We take a look at the deals on offer from both providers to see what's on offer, and explain more about what you can expect.

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