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Broadband, mobile & TV services

How do WhatsApp’s changes to its privacy policy affect you?

WhatsApp has updated its privacy policy, so you may start to get ads. Find out what this means for you and how to stop your data being shared.

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BT Openreach forced to make serious reforms to broadband service

Ofcom wants BT's Openreach division to become a distinct company within the BT group, in order to improve the UK's struggling broadband internet service.

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We reveal the latest mobile phone signal boosters

Looking for a mobile phone signal booster? From femtocell signal boosters to software, we reveal how you can improve your phone signal.

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Amazon Prime – is now the time to subscribe?

Amazon Prime has added even more services to its ever-expanding range. We take a look at what else you get for £79 a year to find out whether it's worth having.

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Customer complaints prompt Sky investigation

Sky is being investigated following concerns that customers aren’t allowed to cancel at the end of their contracts.

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Price hike may lead to BT contract cancellations

BT customers are able to leave their contract penalty free after the company announced a raft of price hikes.

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Slow broadband speeds? Now you can cancel

New rules will let broadband customers who aren't getting the quoted speed exit their contract.

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EE fare worst for complaints

EE has fared worst for both landline and broadband customer complaints in the last figures released by Ofcom.

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Hidden broadband ‘cessation’ charges

We explain why you may have to pay a fee to leave your broadband provider even if your contract has long since run out.

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Worst broadband for customer satisfaction

The UK’s telecoms giants are falling short when it comes to broadband services, according to the latest Which? customer satisfaction survey.

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