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Broadband, mobile & TV services

Slow broadband speeds? Now you can cancel

New rules will let broadband customers who aren't getting the quoted speed exit their contract.

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EE fare worst for complaints

EE has fared worst for both landline and broadband customer complaints in the last figures released by Ofcom.

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Hidden broadband ‘cessation’ charges

We explain why you may have to pay a fee to leave your broadband provider even if your contract has long since run out.

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Worst broadband for customer satisfaction

The UK’s telecoms giants are falling short when it comes to broadband services, according to the latest Which? customer satisfaction survey.

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Is your ISP limiting your broadband speed and data allowance?

In the past, ISPs have been accused of misleading their customers by applying network-slowing traffic management to their supposedly unlimited broadband packages. We investigate whether this practice is still taking...

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Poor mobile reception? Why a signal booster might help

Calls constantly cutting out? If you suffer from poor mobile phone reception a signal booster might be a quick fix.

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How to leave your mobile network: PACs and unlocking your phone

Wondering how to leave your mobile network? We’ve compiled a guide for how to leave the most popular mobile providers from EE to Vodafone.

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