Broadband, mobile & TV services
The trial is currently set to end on 31 October, after which Giffgaff says it may choose to keep or replace the goodybag. Should you sign up? We run through the competition to find out.
Ofcom has laid out a set of measures for providers to use to help vulnerable customers as the coronavirus pandemic has increased the potential for customers’ circumstances to change suddenly.
Sky offers 'Boost' as an add-on - it's available with all of its broadband packages. But what does it include and is it worth the additional fee each month?
In our latest survey, we asked 1,340 people about their mobile network provider and of those that had not switched in the last 12 months, these were the common reasons given.
With many of us spending more time indoors in our homes and changing our habits, it's worth looking at how you can shave a few pounds off our bills including our mobile bill.
More than half of the broadband customers we surveyed told us they had struggled to contact their broadband provider in the past month.
Research from the telecoms regulator shows UK broadband speeds have withstood the surge in demand resulting from home working and online lessons during lockdown.
'The proposed merger of two of the biggest players in the telecoms industry could have a significant impact on consumers, so the competition regulator should investigate closely.
The scheme usually means that customers of certain providers are automatically compensated if they are left without service or if an engineer fails to turn up or cancels at short notice, but current circumstances mean that providers are less likely to be as able to carry out repairs, install new services or make home visits than they usually would.
Usually switching providers can be a great way to save money and get a better service but with broadband providers and networks facing an unprecedented amount of strain, the landscape has changed.