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Broadband, mobile & TV services

Giffgaff launches new ‘Golden Goodybag’ – is it the best Sim deal around?

Giffgaff launches new ‘Golden Goodybag’ – is it the best Sim deal around?

The trial is currently set to end on 31 October, after which Giffgaff says it may choose to keep or replace the goodybag. Should you sign up? We run through the competition to find out.

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Vulnerable broadband, phone and pay TV customers must be treated fairly

Vulnerable broadband, phone and pay TV customers must be treated fairly

Ofcom has laid out a set of measures for providers to use to help vulnerable customers as the coronavirus pandemic has increased the potential for customers’ circumstances to change suddenly.

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What is Sky Broadband Boost and should I get it?

What is Sky Broadband Boost and should I get it?

Sky offers 'Boost' as an add-on - it's available with all of its broadband packages. But what does it include and is it worth the additional fee each month?

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Why you’re wrong about mobile network providers and switching

Why you’re wrong about mobile network providers and switching

In our latest survey, we asked 1,340 people about their mobile network provider and of those that had not switched in the last 12 months, these were the common reasons given.

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How to save money on your mobile phone bill during lockdown

How to save money on your mobile phone bill during lockdown

With many of us spending more time indoors in our homes and changing our habits, it's worth looking at how you can shave a few pounds off our bills including our mobile bill.

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Broadband customers face price rises during lockdown: what to do if you can’t haggle or switch

Broadband customers face price rises during lockdown: what to do if you can’t haggle or switch

More than half of the broadband customers we surveyed told us they had struggled to contact their broadband provider in the past month.

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Broadband coping well during lockdown: Ofcom reveals UK speeds holding up

Broadband coping well during lockdown: Ofcom reveals UK speeds holding up

Research from the telecoms regulator shows UK broadband speeds have withstood the surge in demand resulting from home working and online lessons during lockdown.

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Major telecoms providers Virgin Media and O2 announce plan to merge

Major telecoms providers Virgin Media and O2 announce plan to merge

'The proposed merger of two of the biggest players in the telecoms industry could have a significant impact on consumers, so the competition regulator should investigate closely.

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Automatic compensation paused for broadband and landline customers

Automatic compensation paused for broadband and landline customers

The scheme usually means that customers of certain providers are automatically compensated if they are left without service or if an engineer fails to turn up or cancels at short notice, but current circumstances mean that providers are less likely to be as able to carry out repairs, install new services or make home visits than they usually would.

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Is now a good time to switch broadband provider?

Is now a good time to switch broadband provider?

Usually switching providers can be a great way to save money and get a better service but with broadband providers and networks facing an unprecedented amount of strain, the landscape has changed.

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