Broadband, mobile & TV services
More than half of the broadband customers we surveyed told us they had struggled to contact their broadband provider in the past month.
Research from the telecoms regulator shows UK broadband speeds have withstood the surge in demand resulting from home working and online lessons during lockdown.
'The proposed merger of two of the biggest players in the telecoms industry could have a significant impact on consumers, so the competition regulator should investigate closely.
The scheme usually means that customers of certain providers are automatically compensated if they are left without service or if an engineer fails to turn up or cancels at short notice, but current circumstances mean that providers are less likely to be as able to carry out repairs, install new services or make home visits than they usually would.
Usually switching providers can be a great way to save money and get a better service but with broadband providers and networks facing an unprecedented amount of strain, the landscape has changed.
Getting a high data sim deal (20 gigabytes (GB) of data and above) is not as expensive as it used to be with many new low cost "virtual network" providers, which use the network of the main four mobile providers (EE, O2, Three and Vodafone) offering ultra-cheap deals.
With Britain’s broadband under additional strain, some might experience issues that could interrupt a usually reliable service. Fortunately, we’re well placed to help solve many of the problems you might encounter.
With many of us following the advice to stay home where possible and, in some cases, having to self-isolate, finding ways to keep everyone entertained has become important in many people's lives.
Openreach is confident that its network can handle the increased demand coming from an increased number of people using home broadband
Tesco Mobile has launched its 5G network with customers being able to access to 24 cities across the UK, including every capital city. The network has also committed to switching on 5G in a total of 50 locations by summer, firmly placing Tesco Mobile in the 5G race.