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Broadband, mobile & TV services

Nuisance calls fall to lowest level in six years

In 2015, participants received an average of 9.7 nuisance calls, while this year they received 7.4 calls – the lowest figure seen in Ofcom’s six years of research.

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The top five reasons people leave their broadband provider

Nearly a quarter of those who had switched did so because they’d found a better deal with a new provider. With the typical deal jumping in price by around 20% at the end of an introductory period, this isn't a great surprise.

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UltraViolet goes offline 31 July, but your movies don’t have to go with it

UltraViolet, the service that let you save digital versions of movies is going offline, but you can still save you online film collection as long as you link your account to Flixster. Here's how.

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Broadband deal of the week: Virgin Media’s £50 bill credit deal returns

Each week, we scan the broadband landscape to find great savings on new deals. This week, a flash deal by Plusnet offers £75 cashback and Post Office offer anytime calls on their ultra-cheap standard broadband package.

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Ofcom reveals Plusnet, Virgin Mobile and Vodafone receive most complaints

While the telecoms regulator found that complaints were down at the beginning of this year when compared to the final quarter of 2018, some providers still had overly high levels of complaints.

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Mobile phone customers to get fairer contracts

The telecoms regulator, Ofcom, has announced new rules aimed at getting mobile customers fairer contracts after research shows that 1.4 million customers are overpaying by a total of £182m a year on their mobile contract.

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Which? reveals the sky-high roaming costs holiday-goers face this summer

If you're going on holiday this summer, beware the sky-high roaming costs you can face. Uploading one 5MB photo in Turkey could cost you £40.

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Price hikes and drop outs – the worst TV and broadband providers for complaints

Our research into the UK’s biggest TV and broadband providers has found that most customers have experienced at least one issue with their service over the last year. Price increases, drop outs and slow broadband speeds were common complaints.

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Why you’re wrong about switching broadband provider

When we surveyed over 8,000 broadband customers, only a third said they were considering switching broadband provider - and nearly half had never switched away from their first provider

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Broadband deal of the week: time running out on Plusnet’s cashback offer

Each week, we scan the broadband landscape to find great savings on new deals. This week, Plusnet's cashback offer comes to an end.

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