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Broadband, mobile & TV services

Price hikes and drop outs – the worst TV and broadband providers for complaints

Our research into the UK’s biggest TV and broadband providers has found that most customers have experienced at least one issue with their service over the last year. Price increases, drop outs and slow broadband speeds were common complaints.

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Why you’re wrong about switching broadband provider

When we surveyed over 8,000 broadband customers, only a third said they were considering switching broadband provider - and nearly half had never switched away from their first provider

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Broadband deal of the week: time running out on Plusnet’s cashback offer

Each week, we scan the broadband landscape to find great savings on new deals. This week, Plusnet's cashback offer comes to an end.

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Virgin Media announces new broadband and TV price rises: what are your options?

Virgin Media has announced that around five million broadband and TV customers will face price rises of up to £54 a year or £4.50 a month.

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UK ranked 34th in world broadband-speed league table

While the UK held fairly steady in the rankings compared with last year, it was overtaken by the Republic of Ireland which moved up seven rankings to 29th place.

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Mobile phone users set to switch networks via free text message

Text-to-switch will mean you simply send a free text message to you current provider and then pass a code on to the new one

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Broadband deal of the week: Virgin Media offers £75 bill credit

Each week, we scan the broadband landscape to find great savings on new deals. This week, get a £75 bill credit with Virgin Media. Broadband can be an expensive long-term...

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Problems with retail, energy and telecoms are on the rise

Despite consumers having made almost double the number of complaints about businesses than last year, they are increasingly choosing not to raise issues directly with companies, the Ombudsman Services has...

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New guidelines aim to reduce unfair practice by broadband and mobile providers in the UK

Ofcom has committed to ensuring telecoms and TV companies treat customers fairly – but what does that mean for you?

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Broadband price increases could cost nearly £200 each year

We've found that broadband customers who stay with their provider past their initial minimum contract are facing price hikes of up to £192 a year unless they renegotiate with their current provider or switch away to another firm.

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