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Broadband, mobile & TV services

Loyal broadband customers pay more than customers who switch

Our recent survey of 7,000 broadband customers found that 71% have been with their broadband provider at least three years. Usually when you've spent three years with a provider, any enticing introductory offer will have ended - meaning you've been moved onto a more expensive standard tariff.

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Slow speeds and price hikes – worst broadband providers revealed

Our latest broadband satisfaction survey of more than 7,000 broadband customers found that price increases, slow speeds, connection dropouts and router problems were among the most common grievances across the 12 biggest broadband providers – but some are far worse than others.

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Could you upgrade to fibre broadband and save money?

Standard broadband customers may be paying more than fibre customers, despite dealing with slower speeds and more connection drop-outs. Pricing analysis of some of the UK’s biggest providers shows that...

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Update: Mobile providers are charging people for phones they already own

New research from Citizens Advice has revealed that an estimated 4 million people in the UK have been charged for phones they already own, costing consumers a total of £490 million extra on their mobile phone contracts.

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More than a million UK homes could have outdated routers: can you upgrade for free?

New Which? research reveals that over a million homes in the UK are using wi-fi equipment that's woefully out of date. We explain why this needn't be the case, with most ISPs keen to get you onto the very latest equipment.

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Over a quarter of Sky customers pay more than £100 per month for TV & broadband

Our latest survey has found huge differences in the amounts paid by TV & broadband customers - a large proportion of Sky and Virgin Media subscribers paying significantly more for their bundle than customers of other major providers, such as Plusnet, TalkTalk and EE.

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Vodafone broadband adverts banned over ‘speed guarantee’

Vodafone's broadband adverts have been banned by the ASA after it concluded that its 'speed guarantee' was misleading. Find out what you can do if you're experiencing lower-than-expected broadband speeds.

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WPA2 security protocol vulnerable

Reviewed: routers, wi-fi extenders and mesh networks to boost your broadband

Our latest tests have revealed some top performers in a wide-ranging round-up of ISP routers, wi-fi extenders and mesh networks from big brands. But it was far from plain sailing...

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Which? calls for tougher stance from the government over nuisance calls

Which? is calling for directors of companies that bombard people with nuisance calls to be held personally liable and hit with huge fines, as new research shows the majority of...

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Is Vodafone Broadband’s free tech gifts offer really a good deal?

Vodafone is offering what appears to be a pretty alluring deal for new and existing customers - a free tech gift up to the value of £199. What's the catch?

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