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Broadband, mobile & TV services

SSE’s cheapest fibre broadband deal now includes a £50 gift card

SSE’s cheapest fibre broadband deal now includes a £50 gift card

Broadband can be an expensive long-term commitment – so it's always worth keeping an eye out for deals. SSE has recently launched its latest offer exclusive to Which? Switch Broadband, adding a £50 gift card to its already cheap Unlimited Fibre deal.

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Fibre broadband – what’s stopping you from upgrading?

Fibre broadband – what’s stopping you from upgrading?

Despite fibre being available to the vast majority of premises in the UK, over a quarter of those who responded to our survey told us they weren’t sure it was available where they live.

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Nuisance calls fall to lowest level in six years

Nuisance calls fall to lowest level in six years

In 2015, participants received an average of 9.7 nuisance calls, while this year they received 7.4 calls – the lowest figure seen in Ofcom’s six years of research.

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The top five reasons people leave their broadband provider

The top five reasons people leave their broadband provider

Nearly a quarter of those who had switched did so because they’d found a better deal with a new provider. With the typical deal jumping in price by around 20% at the end of an introductory period, this isn't a great surprise.

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UltraViolet goes offline 31 July, but your movies don’t have to go with it

UltraViolet goes offline 31 July, but your movies don’t have to go with it

UltraViolet, the service that let you save digital versions of movies is going offline, but you can still save you online film collection as long as you link your account to Flixster. Here's how.

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Broadband deal of the week: Virgin Media’s £50 bill credit deal returns

Broadband deal of the week: Virgin Media’s £50 bill credit deal returns

Each week, we scan the broadband landscape to find great savings on new deals. This week, a flash deal by Plusnet offers £75 cashback and Post Office offer anytime calls on their ultra-cheap standard broadband package.

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Ofcom reveals Plusnet, Virgin Mobile and Vodafone receive most complaints

Ofcom reveals Plusnet, Virgin Mobile and Vodafone receive most complaints

While the telecoms regulator found that complaints were down at the beginning of this year when compared to the final quarter of 2018, some providers still had overly high levels of complaints.

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Mobile phone customers to get fairer contracts

Mobile phone customers to get fairer contracts

The telecoms regulator, Ofcom, has announced new rules aimed at getting mobile customers fairer contracts after research shows that 1.4 million customers are overpaying by a total of £182m a year on their mobile contract.

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Which? reveals the sky-high roaming costs holiday-goers face this summer

Which? reveals the sky-high roaming costs holiday-goers face this summer

If you're going on holiday this summer, beware the sky-high roaming costs you can face. Uploading one 5MB photo in Turkey could cost you £40.

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Price hikes and drop outs – the worst TV and broadband providers for complaints

Price hikes and drop outs – the worst TV and broadband providers for complaints

Our research into the UK’s biggest TV and broadband providers has found that most customers have experienced at least one issue with their service over the last year. Price increases, drop outs and slow broadband speeds were common complaints.

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