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Broadband, mobile & TV services

Loyal customers pay as much as 40% more for broadband

Broadband customers who stay with the same provider and don’t haggle for a better deal are being hit with loyalty penalties of up to £220 a year on average. We...

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Is poor wi-fi hurting the value of your home?

A BT report has looked at the negative impact of a poor wi-fi connection on UK households

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Best Black Friday and Cyber Monday Sim-only mobile phone deals for 2018

This Black Friday and Cyber Monday is shaping up to be the most competitive in years as many mobile providers slash their prices on their Sim-only mobile plans, which is great news if you're looking for a cheap deal. This round-up will show you the best deals you can pick up for your mobile.

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Best Black Friday broadband deals for 2018

If you're on the hunt for a fantastic broadband deal this Black Friday, our round-up has all the information you need on which providers are offering the best deals.

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EE on top for mobile provider 4G performance in latest UK study

The latest report by Opensignal shows that EE remains the best network for mobile speeds and signal, winning five out of seven categories assessing the mobile networks performance.

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Loyal broadband customers pay more than customers who switch

Our recent survey of 7,000 broadband customers found that 71% have been with their broadband provider at least three years. Usually when you've spent three years with a provider, any enticing introductory offer will have ended - meaning you've been moved onto a more expensive standard tariff.

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Slow speeds and price hikes – worst broadband providers revealed

Our latest broadband satisfaction survey of more than 7,000 broadband customers found that price increases, slow speeds, connection dropouts and router problems were among the most common grievances across the 12 biggest broadband providers – but some are far worse than others.

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Could you upgrade to fibre broadband and save money?

Standard broadband customers may be paying more than fibre customers, despite dealing with slower speeds and more connection drop-outs. Pricing analysis of some of the UK’s biggest providers shows that...

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Update: Mobile providers are charging people for phones they already own

New research from Citizens Advice has revealed that an estimated 4 million people in the UK have been charged for phones they already own, costing consumers a total of £490 million extra on their mobile phone contracts.

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More than a million UK homes could have outdated routers: can you upgrade for free?

New Which? research reveals that over a million homes in the UK are using wi-fi equipment that's woefully out of date. We explain why this needn't be the case, with most ISPs keen to get you onto the very latest equipment.

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