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Broadband, mobile & TV services

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Which? finds UK broadband is 51% slower than advertised

British households are paying for broadband services that are, on average, 51% slower than advertised, according to new Which? analysis. Results generated from 235,000 uses of the Which? broadband speed-checker...

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Ofcom: millions could save money on broadband and mobile contracts

The latest research from Ofcom has shown that millions of UK consumers could be overspending on broadband and mobile contracts by not negotiating or switching provider. Its latest annual report...

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Worst broadband and mobile phone providers named by Ofcom

Ofcom, the telecoms regulator, has said that some companies are coming up short in serving their customers. It has named TalkTalk the worst broadband provider while Vodafone and Virgin Mobile earned...

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TalkTalk announces new ultrafast broadband; is it good value?

TalkTalk has announced that it will be offering two ultrafast broadband packages to new customers in select locations throughout Great Britain. Well known for affordable prices, TalkTalk uses the Openreach...

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BT, TalkTalk and Vodafone top list of most complaints made to Ofcom

Find out which broadband, mobile and pay TV service providers come out worst in terms of complaints from October to December 2017, according to Ofcom. Compare how the likes of Sky, TalkTalk and BT fare in comparison to our annual survey of broadband customers in the UK.

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Broadband ‘nanobots’ could double speeds and fix connections

Update: April fools! Don’t worry, the nanobots won’t be invading your broadband any time soon. But if you suffering from bad speeds or poor connections, read our guide to fixing...

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Broadband providers are coming up short on speed

We explored whether broadband providers are giving good information about broadband speeds, but some of the UK’s biggest are giving inadequate information to new customers.

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Vodafone and Three to be investigated by telecoms watchdog

Telecoms regulator Ofcom has launched an inquiry into Vodafone and Three to assess whether they are altering online mobile traffic against EU ‘net neutrality’ rules. Net neutrality rules mean that...

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New code of conduct for broadband providers is announced

Today Ofcom has announced the introduction of stricter rules for broadband providers, requiring companies to offer more accurate information to customers when they sign up. These new guidelines are improvements...

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Sky TV announces price hike – your rights and how you’ll be affected

Sky is set to increase prices for millions of its subscription TV customers yet again. So-called 'out-of-contract' customers could be set to pay as much as £30 more per year.

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