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Broadband, mobile & TV services

Update: Mobile network TPO officially enters administration

Update: Mobile network TPO officially enters administration

The "ethical" mobile network could be just days from collapse, affecting thousands of customers. Which? explains what affected customers can do to get the best deal possible.

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Mobile contract prices on the rise: are you paying too much?

Mobile contract prices on the rise: are you paying too much?

O2 and Three customers will see their mobile phone bill go up by 2.5% whereas EE customers will see their bills increase by 2.7%. Vodafone has also announced it will raise their prices but will confirm how much on Wednesday 20th March.

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Is switching broadband provider as hard as finding love?

Is switching broadband provider as hard as finding love?

When we surveyed 2000 people about whether finding a new partner or switching broadband was trickier, we were surprised by some of the results

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Update: What would happen to mobile roaming after a no-deal Brexit?

Update: What would happen to mobile roaming after a no-deal Brexit?

If the UK was to leave the European Union with no deal, the popular "roam like at home" legislation, which allows holidaymakers to enjoy the same costs for using their mobile phone abroad as they would at home, would no longer be protected under UK law. Providers would be free to charge what they wish.

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Virgin Media is trialling the UK’s fastest home broadband

Virgin Media is trialling the UK’s fastest home broadband

The service, set up in Cambridgeshire, allows for speeds 22 times faster than the top speed Virgin currently offers – and more than 200 times faster than the UK’s average connection.

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Mobile customers overpaying by £800m a year for data

Mobile customers overpaying by £800m a year for data

New analysis by Citizens Advice shows that over seven in ten mobile customers with a Sim-only plan are overpaying for data they do not use, affecting 12 million customers in the UK.

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Vodafone and Virgin receive the most complaints in latest Ofcom results

Vodafone and Virgin receive the most complaints in latest Ofcom results

The latest set of results by Ofcom, which cover July to September 2018 shows that Vodafone has gone straight in as the most complained about broadband and landline provider with Virgin being the most complained about pay-monthly mobile and paid TV provider. 

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New Freeview app launches on iPhones

New Freeview app launches on iPhones

Freeview's new app will let you watch some of the UK's most popular channels on the go on your smartphone, as well as letting you browse the catch-up libraries from iPlayer, All 4, My5 and ITV Hub. Find out more about the app and how to get it.

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Does your area have the UK’s slowest broadband?

Does your area have the UK’s slowest broadband?

New Which? analysis of customer speed tests has found the areas of the country suffering from the slowest broadband - while many rural areas are affected, some cities come up short too.

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TV and broadband customers could be overpaying £690 each year

TV and broadband customers could be overpaying £690 each year

We've found that customers with TV and broadband bundles from the big providers could be paying nearly £700 more than new customers are charged annually.

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