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Travel

Thousands of holidaymakers stranded by Bali volcano threat – your travel rights

Thousands of holidaymakers stranded by Bali volcano threat – your travel rights

Indonesian authorities ordered a mass evacuation of people from an expanded danger zone around an erupting volcano on Bali on Monday. Mount Agung has been hurling clouds of white and...

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Uber hid massive data breach from customers and drivers

Uber hid massive data breach from customers and drivers

A 2016 data breach at ride-hailing app Uber saw 57 million user records accessed, the firm has now confessed. Names, email addresses and mobile numbers were stolen from 57 million...

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Abandoned by travel insurance

Abandoned by travel insurance

A Which? Travel investigation has found evidence of serious failings by travel insurers – even when customers are faced with life-or-death situations. One holidaymaker, Beverley Waugh, had to wait 12...

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Crack down on ‘misleading’ hotel prices

Crack down on ‘misleading’ hotel prices

The Competition and Markets Authority (CMA) has launched an investigation into dodgy deals on hotel booking sites. It announced today that some sites are providing information which could ‘mislead people,...

Holiday vouchers are too good to be true

Holiday vouchers are too good to be true

Short break vouchers on sites such as Groupon may seem like a bargain, but consumers are being seriously misled by many of these daily deals. An undercover investigation by Which?...

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Britannia finishes bottom of hotel chains survey for fifth consecutive year

Britannia finishes bottom of hotel chains survey for fifth consecutive year

For the fifth year running, Britannia has come bottom in a Which? Travel survey of large hotel brands. Which? asked its members to rate UK hotel chains on everything from...

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Travel agents get it wrong on Atol

Travel agents get it wrong on Atol

The collapse of Monarch Airlines has emphasised the importance of Atol protection. Anyone who booked a package holiday with Monarch will be fully refunded by the government backed scheme, while...

Monarch Airlines goes into administration

Monarch Airlines goes into administration

Monarch Airlines has cancelled all flights after going into administration overnight. The collapse leaves around 110,000 passengers stranded abroad, with 300,000 future bookings cancelled. The airline had been in financial...

Ryanair reluctantly bows to pressure over rerouting and cancellation compensation

Ryanair reluctantly bows to pressure over rerouting and cancellation compensation

Ryanair has bowed to pressure from Which? and the Civil Aviation Authority (CAA), and confirmed that passengers on its cancelled flights have the right to be rebooked on other carriers....

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New Ryanair flight cancellations ‘effectively cancel Christmas’

New Ryanair flight cancellations ‘effectively cancel Christmas’

UPDATE Ryanair faces enforcement action from the Civil Aviation Authority following another wave of flight cancellations. The airline cancelled an extra 18,000 flights between November and March – taking the...

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