The UK government has announced a 14-day quarantine for holidaymakers returning to the UK, starting from 8 June, making a week in the sun impractical, while those that don’t travel may not be able to get their money back.
UK’s largest holiday operator still refusing to pay cash refunds unless customers accept refund credit note first
Eight weeks on since travel halted, Which? research has found trust in travel has hit a record low as consumers fight for their refunds.
It’s likely to leave many passengers, who booked summer holidays months ago, with expensive Ryanair flights they can’t take.
P&O customers are still waiting for refunds for cruises cancelled in March, with some being told to wait up to 90 days more.
Vouchers and credit notes backed by ABTA and issued instead of cash refunds by Tui, loveholidays and other companies may not be financially protected by Atol.
Some travel agents are trying to charge 'admin' fees of up to £125 per person to process refunds, while confusing customers with multiple unhelpful options about how to claim.
Airlines are giving customers who booked flight-only tickets through third parties the runaround on refunds. The airline is legally responsible for providing the refund.
Customers denied refunds by some of the UK’s biggest cottage companies are potentially being penalised by unfair contract terms, Which? Travel has found. Angry customers, who are unable to travel because of the COVID-19 outbreak, have struggled to secure refunds from providers including Sykes, Hoseasons and Cottages.com.
Small holiday companies pay refunds - while multinationals such as Tui and Ryanair stall