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Travel

UK quarantine: what do the new guidelines mean for my summer holiday abroad?

UK quarantine: what do the new guidelines mean for my summer holiday abroad?

The UK government has announced a 14-day quarantine for holidaymakers returning to the UK, starting from 8 June, making a week in the sun impractical, while those that don’t travel may not be able to get their money back.

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Tui finally allows customers to claim refund online for cancelled holidays

Tui finally allows customers to claim refund online for cancelled holidays

UK’s largest holiday operator still refusing to pay cash refunds unless customers accept refund credit note first

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Trust in the travel industry plummets to record low amid coronavirus refunds scandal

Trust in the travel industry plummets to record low amid coronavirus refunds scandal

Eight weeks on since travel halted, Which? research has found trust in travel has hit a record low as consumers fight for their refunds.

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Ryanair to restart flights in July. Can I get a refund for my ticket?

Ryanair to restart flights in July. Can I get a refund for my ticket?

It’s likely to leave many passengers, who booked summer holidays months ago, with expensive Ryanair flights they can’t take.

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P&O Cruises tells passengers owed thousands to wait three months for cancelled cruise refunds

P&O Cruises tells passengers owed thousands to wait three months for cancelled cruise refunds

P&O customers are still waiting for refunds for cruises cancelled in March, with some being told to wait up to 90 days more.

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Should I accept a holiday company refund credit note or airline voucher? Do I have to?

Should I accept a holiday company refund credit note or airline voucher? Do I have to?

Vouchers and credit notes backed by ABTA and issued instead of cash refunds by Tui, loveholidays and other companies may not be financially protected by Atol.

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Travel agents charging to process coronavirus flight refunds

Travel agents charging to process coronavirus flight refunds

Some travel agents are trying to charge 'admin' fees of up to £125 per person to process refunds, while confusing customers with multiple unhelpful options about how to claim. 

Airlines pass the buck to travel agents to avoid paying refunds

Airlines pass the buck to travel agents to avoid paying refunds

Airlines are giving customers who booked flight-only tickets through third parties the runaround on refunds. The airline is legally responsible for providing the refund.

Coronavirus: Are holiday letting companies using unfair terms to deny refunds?

Coronavirus: Are holiday letting companies using unfair terms to deny refunds?

Customers denied refunds by some of the UK’s biggest cottage companies are potentially being penalised by unfair contract terms, Which? Travel has found. Angry customers, who are unable to travel because of the COVID-19 outbreak, have struggled to secure refunds from providers including Sykes, Hoseasons and Cottages.com.

Booking a holiday? You can trust these 21 travel companies with your money

Booking a holiday? You can trust these 21 travel companies with your money

Small holiday companies pay refunds - while multinationals such as Tui and Ryanair stall

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