Which? is warning airlines that they are breaking consumer law by imposing rip-off 'no-show' clauses - which they use to penalise passengers when they miss the first leg of their journey.
The Civil Aviation Authority (CAA) has begun enforcement action against Ryanair over its refusal to compensate passengers whose flights were disrupted by strikes this summer. Tens of thousands of Ryanair...
The Civil Aviation Authority (CAA) has written to the major airlines today reminding them they have to pay to get passengers home on a rival airline, if they cancel their own flights. EU law says that passengers with cancelled flights are entitled to: “re-routing under comparable transport conditions, to their final destination at the earliest opportunity”
The new Rail Ombudsman will mean if you think your complaint about your train journey is unfairly rejected, you'll be able to take it further.
Holidaymakers who booked ahead saved 28% on the average price of a return economy flight across all destinations from the UK.
In the US, by law, all airlines have to either allow passengers to hold their flight for 24 hours before paying, or cancel if they've already paid. This isn't always the case in the UK.
Passengers who rush to book flights during Ryanair’s Black Friday sale could end up out of pocket, according to snapshot research by Which? Travel. Three out of the six flights we tracked last year were the same price or cheaper in the fortnight after the promotion ended.
Ryanair's attempt to fix the problems with its website appears not to have worked. Both last night and this afternoon it has been replaced by a picture of famous landmarks and the message 'our site is down for maintenance'.
Substandard accommodation, incompetent reps and terrible customer service topped the list of problems encountered by which members on their most recent holiday. Find out which travel agents and tour operators proved to be the most problematic and why.
Rail passengers complaining to their rail service aren't satisfied with how they're treated, showing why the new rail ombudsman can't come soon enough.