A growing number of leading airlines and holiday providers are either refusing to refund customers or issuing credit notes automatically for cancelled flights and package holidays, new Which? Travel research has found.
Airline has told customers who applied for a cash refund for cancelled flights that the vouchers it is offering instead can be exchanged for cash in 12 months
Holidaymakers that paid for cancellation protection on hotel rooms have been left out of pocket, after Roomer refused to pay out for cancellations caused by coronavirus.
Huge numbers of people are being asked to pay thousands for summer holidays which might be cancelled - with no promise of a quick refund.
Ryanair has joined the ranks of airlines ignoring the law on refunds for cancelled flights.
Customers previously told to phone can now use the EasyJet website to claim for a cancelled flight, while British Airways is still forcing customers to phone
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The Foreign and Commonwealth Office (FCO) has announced that those who can’t afford a flight home can apply for an emergency loan, but UK residents stranded overseas amid the coronavirus pandemic have slammed a government repatriation loan scheme as ‘a publicity stunt’.
Which? has heard from hundreds of disappointed holidaymakers who are struggling to get their money back from UK cottage companies like Hoseasons and Sykes Cottages.
Coronavirus: Travel agents breaking the law by refusing or delaying cancelled package holiday refunds
STA Travel, LoveHolidays and others insist they're following Abta advice, but customers remain legally entitled to a refund for cancelled holidays