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The worst travel agents for problems revealed

Substandard accommodation, incompetent reps and terrible customer service topped the list of problems encountered by which members on their most recent holiday. Find out which travel agents and tour operators proved to be the most problematic and why.

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Complaints about complaints: train passengers fed up with how they’re treated

Rail passengers complaining to their rail service aren't satisfied with how they're treated, showing why the new rail ombudsman can't come soon enough.

The micro hotel rooms costing you more

Hotel rooms have been shrinking in recent years, especially in city centres where rates are high. But don't assume that the smallest room will offer the cheapest price.

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The world’s safest places revealed

Parts of the Middle East and North Africa are safer by a range of measures than some more popular holiday destinations. Jordan has a lower risk of crime than France, Italy, the US and Thailand. Morocco has less crime and a lower risk of terrorism than most of Europe and the US. Neither country has high risk of natural disaster or significant health risks.

Ryanair in 12-hour online shut-down

Online bookings and check-in with Ryanair will close for 12 hours from 5pm GMT on Wednesday. The airline has said that it needs to shut down its website and mobile phone app for a computer systems upgrade.

The UK’s best and worst hotels revealed

Britannia has been rated the worst hotel chain in the UK in a Which? survey. See what happened when our reporter went undercover at the chain’s rundown’ and ‘hopelessly neglected’ Royal Albion Hotel in Brighton. 

Airport security failing to catch prohibited items

A third of Which? members who told us they’d accidentally taken something prohibited through a UK airport in the last two years said that the item wasn’t discovered.

May timetable compensation: don’t miss your chance to claim money back for train chaos

If you were affected by the May timetable chaos, the good news is you could be eligible for a chunk of compensation – but if you haven’t received money back...

Goldcar complaints on the rise

Goldcar is under investigation following complaints from customers who encountered shock charges, pushy sales tactics and fines for damage they say they did not cause. But was Goldcar the worst car hire company in our survey?

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Cypriot low-cost carrier Cobalt Air collapses

Budget airline Cobalt has cancelled all flights leaving holidaymakers stranded. The Cypriot national carrier which flew to 23 destinations and operated flights at Heathrow, Stansted, Gatwick and Manchester, has advised customers not to travel to the airport.

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