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UK’s biggest airlines and holiday providers breaking the law over cancellation refunds

UK’s biggest airlines and holiday providers breaking the law over cancellation refunds

A growing number of leading airlines and holiday providers are either refusing to refund customers or issuing credit notes automatically for cancelled flights and package holidays, new Which? Travel research has found.

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Ryanair changes cancellation refund policy on cash and vouchers, again

Ryanair changes cancellation refund policy on cash and vouchers, again

Airline has told customers who applied for a cash refund for cancelled flights that the vouchers it is offering instead can be exchanged for cash in 12 months

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Roomer is not paying out on cancelled hotel rooms

Roomer is not paying out on cancelled hotel rooms

Holidaymakers that paid for cancellation protection on hotel rooms have been left out of pocket, after Roomer refused to pay out for cancellations caused by coronavirus.

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Travel companies demand cash now – for holidays that may never happen

Travel companies demand cash now – for holidays that may never happen

Huge numbers of people are being asked to pay thousands for summer holidays which might be cancelled - with no promise of a quick refund.

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Ryanair angers passengers with vouchers instead of refunds for cancelled flights

Ryanair angers passengers with vouchers instead of refunds for cancelled flights

Ryanair has joined the ranks of airlines ignoring the law on refunds for cancelled flights. 

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EasyJet adds online refund form for cancelled flights

EasyJet adds online refund form for cancelled flights

Customers previously told to phone can now use the EasyJet website to claim for a cancelled flight, while British Airways is still forcing customers to phone

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Hummingbird launches ultra-light folding electric bike

Hummingbird launches ultra-light folding electric bike

It's a featherweight compared to rivals, but what's it like to ride? We've taken the Hummingbird Electric for a spin to find out

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Coronavirus: Stranded UK residents call government loan offer a sham

Coronavirus: Stranded UK residents call government loan offer a sham

The Foreign and Commonwealth Office (FCO) has announced that those who can’t afford a flight home can apply for an emergency loan, but UK residents stranded overseas amid the coronavirus pandemic have slammed a government repatriation loan scheme as ‘a publicity stunt’.

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UK holiday cottage companies refuse to refund Easter breaks

UK holiday cottage companies refuse to refund Easter breaks

Which? has heard from hundreds of disappointed holidaymakers who are struggling to get their money back from UK cottage companies like Hoseasons and Sykes Cottages.

Coronavirus: Travel agents breaking the law by refusing or delaying cancelled package holiday refunds

Coronavirus: Travel agents breaking the law by refusing or delaying cancelled package holiday refunds

STA Travel, LoveHolidays and others insist they're following Abta advice, but customers remain legally entitled to a refund for cancelled holidays

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