Travel
Dozens of flights shelved due to icy weather – but what are your rights?
Snow and ice has forced dozens of Ryanair and easyJet flights to be cancelled or delayed at Stansted Airport. Up to 300 passengers were waiting in the terminal on Wednesday...
Virgin and BA passengers sign away rights on codeshare flights
Flights to UK ‘operated by’ American airlines have a hidden cost. A Which? Travel investigation has revealed that British Airways, Virgin Atlantic and other European airline customers are inadvertently losing...
Snowstorms wreck travel plans – but what are your rights?
Passengers face a second day of travel disruption as wintry weather leaves flights cancelled and delayed. Queues and cancellations occurred at airports across the country, with those travelling in or...
Thousands of holidaymakers stranded by Bali volcano threat – your travel rights
Indonesian authorities ordered a mass evacuation of people from an expanded danger zone around an erupting volcano on Bali on Monday. Mount Agung has been hurling clouds of white and...
Uber hid massive data breach from customers and drivers
A 2016 data breach at ride-hailing app Uber saw 57 million user records accessed, the firm has now confessed. Names, email addresses and mobile numbers were stolen from 57 million...
Abandoned by travel insurance
A Which? Travel investigation has found evidence of serious failings by travel insurers – even when customers are faced with life-or-death situations. One holidaymaker, Beverley Waugh, had to wait 12...
Crack down on ‘misleading’ hotel prices
The Competition and Markets Authority (CMA) has launched an investigation into dodgy deals on hotel booking sites. It announced today that some sites are providing information which could ‘mislead people,...
Holiday vouchers are too good to be true
Short break vouchers on sites such as Groupon may seem like a bargain, but consumers are being seriously misled by many of these daily deals. An undercover investigation by Which?...
Britannia finishes bottom of hotel chains survey for fifth consecutive year
For the fifth year running, Britannia has come bottom in a Which? Travel survey of large hotel brands. Which? asked its members to rate UK hotel chains on everything from...
Travel agents get it wrong on Atol
The collapse of Monarch Airlines has emphasised the importance of Atol protection. Anyone who booked a package holiday with Monarch will be fully refunded by the government backed scheme, while...