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Travel

One in five car hire customers hit with unexpected charges

Which? Travel reveals that one in five is hit with unexpected car hire charges. And nearly half are not notified until after the payment has been taken. Find out which car hire companies are worst for unauthorised and unexpected fees.

‘Only one room left’: Why hotel booking sites can’t be trusted

Our investigation finds hotel booking websites, like Booking.com and Trivago, still using skewed search results, pressure sales and other dodgy sales tactics.

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Is Ryanair getting worse?

It's no surprise that Ryanair's profits have fallen given its record low rating by passengers in our survey of the best and worst airlines.

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448 years lost to significant train delays in 2018, Which? reveals

Passengers lost almost four million hours to significantly delayed trains last year. This is why we need automatic compensation.

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The hotel photos that don’t match reality

Holidaymaker photos reveal the reality behind some of the idyllic holidays advertised online. From rusty sunloungers to dingy hot tubs, a report by Which? Travel shows what happens when travel agents over-promise and under-deliver.

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Survey reveals holidaymaker confusion over role of British embassies

We reveal what the British consulate can do for you if you find yourself in trouble abroad, with some surprising results from our survey of Which? members.

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Revealed: how train companies are adding unnecessary hassle to claiming compensation

Some train companies ask for 24 pieces of information for compensation claims. It's this level of complexity that shows why automatic compensation is needed.

Ryanair and eDreams fail our mystery shop on holiday protections

A new Which? Travel investigation reveals the UK’s biggest travel agents are putting travellers at risk of missing out on crucial package holiday protections.

Car hire insurance rip-off: policies five times more expensive with rental companies

Major car hire companies are charging five times the price for insurance that is less comprehensive than insurance policies available online. Find out which online policies to buy

Where to find cheap package holiday deals

With prices for package holidays likely to remain a bargain this summer, we pick out some of the sites where you can get a deal.

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