Product safety
We’ve worked for over 60 years to make products safer for you.
We campaigned to remove lead in children’s toys and made seat belts compulsory. But our work is not done. Unsafe products continue to jeopardise our safety and we are taking action.
Use our tools, tips and advice to protect you and your home.
Are you at risk?
Which? safety alerts
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Know your rights
What are my rights if there's a safety warning or product recall?
A product recall is a request to return a product after a safety issue or defect has been found that could be dangerous.
What do I do if I have a faulty product?
If something you’ve bought develops a fault, this guide explains your rights to a refund, repair or replacement, depending on the length of time you’ve owned the product.
Consumer Protection Act 1987
The Consumer Protection Act 1987 gives you the right to claim compensation if a defective product causes death, damage or injury.
Demand action on dangerous products
Sign our petition and take a stand against unsafe products
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