Best and worst online shops
By Siobhan Chan
Find out which websites shoppers love and hate in our table of the best and worst online shops.
We asked thousands of shoppers what they think of the online shops they've used and ranked them from best to worst - and here are the results.
Every year, Which? surveys thousands of people about their experiences of online shopping, so that you know which retailers you can rely on.
Our results include big names such as Amazon, John Lewis, Marks & Spencer and Argos, as well as specialists such as Toolstation, Superdrug and Currys/PC World.
Only the shops that customers think are the very best get a high customer score. So if you want convenient delivery times, good prices and a great range of products, use our results to choose the best online shops - and avoid the worst.
The table below reveals the 100 best and worst online shops for 2017, as voted for by more than 10,000 people.
Using the table
Sample sizes: Sample sizes are in brackets.
Customer score: This is based on a combination of overall satisfaction and how likely people are to recommend the company to a friend.