We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies as per our policy which also explains how to change your preferences.

British Gas HomeCare 1 review

£204.00
Assessed

Typical price

£204.00

British Gas offers several levels of boiler cover; HomeCare 1 is its most basic, covering boiler controls and an annual service. What do British Gas HomeCare customers think of the service they receive? Read on to find out how they rate its customer service, value for money and repair response time.
Is it worth your money?
Or is it a waste of cash?

Test results

%
Find out how we assess boiler cover
Find out how we assess boiler cover

  • Customer service

    score is available for members only

  • Value for money

    score is available for members only

  • Breakdown ratings

    score is available for members only
Try Which? for £1 toreveal all the scores
British Gas HomeCare 1

Typical price

£204.00

Show more specifications

Costs and contract

Annual cost £204
Cost notesIf you choose to pay annually, you’ll receive a £12 discount - taking the price to £192
Payment incrementsMonthly
Minimum contract12 months
Cancellation feesNo cancellation fee if British Gas has not carried out an annual service or any repairs. A charge of £70 or £115 applies for any completed repairs and £65 for a completed annual service if you cancel within the first 12 months of the agreement and have had a breakdown, minus any premiums or excess paid. Charges will never be more than the total annual cost of the contract being cancelled.

Cover details

Central heating cover
Pipes and drainage cover
Electricals coverFor central heating electrical controls - such as programmers and thermostats
Cover notesNot applicable
Cover renewable for life

Call out details

Maximum call outsUnlimited
Cover limits £Unlimited
Additional cost per call outNot applicable
Parts and Labour
Emergency response timesAims to give customers with no heating and no hot water a same day visit when they call before midday. If a call is made after this time, British Gas aims to attend within 24 hours.

Boiler repair conditions

Maximum boiler age limitNo age limit
Age limit conditions-
Maximum combi boiler ageNo age limit
Maximum conventional boiler ageNo age limit
Boiler replacement
Replacement age conditionsMust be under 7 years old or up to 10 years if installed by British Gas
Boiler replacement contribution £Discounts on new boilers purchased from British Gas

Annual service

Cleaning parts
Repairing parts
First contactBritish Gas will make up to three attempts to contact the customer each year. The company says this is normally around 12 months from the date of the last service. You can also book your service online or via the British Gas app.
Maintenance service detailsNot applicable

Additional details

No claims discountClaims history is reflected in renewal price
Ombudsman SchemeYes, customers have access to the FOS
Northern Ireland cover

The Which? difference

As well as thousands of impartial product reviews from our Test Labs, a Which? membership also gets you:

  • Unlimited access across which.co.uk
  • Advice on the move with our apps
  • Which? magazine delivered to your door
  • The inside scoop on important issues, from scams to savings accounts

Which? can help you make good decisions

Try Which? for £1
Already a member? Log in here

Suggested alternatives

best at similar price

Worcester Bosch Service Contract
£188.00
Typical price
Worcester Bosch Service Contract
Reviewed

better value

Independent Traders Various
£0.00
Typical price
Independent Traders Various
Reviewed

Related articles

All boiler cover articles