We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies as per our policy which also explains how to change your preferences.

Homeserve Gas Boiler Breakdown Cover with Service review

£234.00
Assessed

Typical price

£234.00

HomeServe's Boiler Breakdown Cover gives you unlimited call outs and a replacement boiler service if your boiler is beyond repair. But what do its customers think of its service? Our annual survey finds out how people with HomeServe's cover rate its customer service, repair response time and value for money. Read on to find out more.
Is it worth your money?
Or is it a waste of cash?

Test results

%
Find out how we assess boiler cover
Find out how we assess boiler cover

  • Customer service

    score is available for members only

  • Value for money

    score is available for members only

  • Breakdown ratings

    score is available for members only
Try Which? for £1 toreveal all the scores
Homeserve Gas Boiler Breakdown Cover with Service

Typical price

£234.00

Show more specifications

Costs and contract

Annual cost £234
Cost notes-
Payment incrementsMonthly or quarterly
Minimum contract12 months
Cancellation feesNot applicable

Cover details

Central heating cover
Pipes and drainage cover
Electricals cover
Cover notesFor homeowners only
Cover renewable for life

Call out details

Maximum call outsUnlimited, provided the boiler is not beyond economical repair
Cover limits £Unlimited, provided the boiler is not beyond economical repair. £4,000 for other events
Additional cost per call outNone
Parts and Labour
Emergency response timesIf a customer is concerned about a possible gas leak, HomeServe refers this to the gas supplier as it's a matter of safety. For all other issues, a same-day appointment is offered if possible - if not, the next day. For non-urgent issues, customers are invited to choose an appointment at a time that suits them.

Boiler repair conditions

Maximum boiler age limitNo age limit
Age limit conditionsMust meet eligibility criteria and subject to availability of parts.
Maximum combi boiler ageNo age limit
Maximum conventional boiler ageNo age limit
Boiler replacement
Replacement age conditionsIf the boiler is found to be beyond economical repair after the first 6 months of a policy and the boiler is over 7 years, HomeServe will source, replace and install a new boiler and the customer pays for installation. If the boiler is under 7 years, HomeServe will source, replace and install a new boiler with no cost to the customer. If the boiler is found to be BER in the first 6 months of a policy, then there will not be a BER contribution.
Boiler replacement contribution £-

Annual service

Cleaning partsAnnual service is a full service
Repairing parts
First contactWe contact Customers via letter to advise that their annual service is due. We request the Customer to contact us at a time that is convenient for them to book their service.
Maintenance service detailsNot applicable

Additional details

No claims discount
Ombudsman Scheme
Northern Ireland cover

The Which? difference

As well as thousands of impartial product reviews from our Test Labs, a Which? membership also gets you:

  • Unlimited access across which.co.uk
  • Advice on the move with our apps
  • Which? magazine delivered to your door
  • The inside scoop on important issues, from scams to savings accounts

Which? can help you make good decisions

Try Which? for £1
Already a member? Log in here

Suggested alternatives

best at similar price

Corgi HomePlan Essentials
£216.00
Typical price
Corgi HomePlan Essentials
Reviewed

better value

Independent Traders Various
£0.00
Typical price
Independent Traders Various
Reviewed

Related articles

All boiler cover articles