Best shops for buying electrical appliances
By Ellie Simmonds
We reveal the best and worst shops for buying electrical appliances, according to our survey of thousands of shoppers.
Our annual shopping survey is the UK’s biggest. The results can tell you which electrical appliance shops will give you the best experience – and which you’d be better off avoiding.
You can trust our results because they’re based on the opinions of hundreds of customers who have recently shopped there. This year's survey covers major retailers including Apple, Argos, Currys/PC World and John Lewis. Smaller chains and independent stores are also rated.
Members can see our Which? Recommended Providers highlighted in red below. Only shops with top customer scores, plus at least four stars for customer service and three for price, make the grade.
Members can log in to reveal our survey results and discover the best and worst electrical appliance shops.
Star ratings: These range from one to five - the more stars the better
Survey respondents rate shops on the following aspects:
Range: How wide the range of products is and whether they are in stock. Products: Based on quality of products and how well they last. Service: Based on staff product knowledge, helpfulness, availability and after sales service and returns. Store: Based on ease of finding products, tidiness of store, store environment, queuing time and how child friendly the store is. Pricing: Based on value for money and special offers.
Customer score: Based on overall satisfaction with the shop as a DIY retailer and how likely people are to recommend it to a friend.
Sample sizes in brackets. Survey: 10,356 UK members of the public, January 2018. Which? Recommended Providers (WRPs) in red.