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Best shops for buying electrical appliances

By Ellie Simmonds

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Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

We reveal the best and worst shops for buying electrical appliances, according to our survey of thousands of shoppers.

Our annual shopping survey is the UK’s biggest. The results can tell you which electrical appliance shops will give you the best experience – and which you’d be better off avoiding.

You can trust our results because they’re based on the opinions of hundreds of customers who have recently shopped there. This year's survey covers major retailers including Apple, Argos, Currys/PC World and John Lewis. Smaller chains and independent stores are also rated.

Members can see our Which? Recommended Providers highlighted in red below. Only shops with top customer scores, plus at least four stars for customer service and three for price, make the grade.

Members can log in to reveal our survey results and discover the best and worst electrical appliance shops.

Electrical shops rated
Shop Range Products Service Store Pricing Customer Score
Apple Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Argos Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
B&M Home Store Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
B&Q Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Carphone Warehouse Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Currys PC World Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
EE Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Game Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Homebase - Bunnings Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
John Lewis Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Lakeland Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Maplin Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
O2 Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Richer Sounds Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Robert Dyas Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Sony Centre Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Tesco Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Three / 3 Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Vodafone Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Table notes:
Star ratings: These range from one to five - the more stars the better
Survey respondents rate shops on the following aspects:
Range: How wide the range of products is and whether they are in stock. Products:  Based on quality of products and how well they last. Service: Based on staff product knowledge, helpfulness, availability and after sales service and returns. Store: Based on ease of finding products, tidiness of store, store environment, queuing time and how child friendly the store is. Pricing: Based on value for money and special offers.
Customer score: Based on overall satisfaction with the shop as a DIY retailer and how likely people are to recommend it to a friend.
Sample sizes in brackets. Survey: 10,356 UK members of the public, January 2018. Which? Recommended Providers (WRPs) in red.
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