Small energy companies
By Sarah Ingrams
Article 15 of 20
Sainsbury’s Energy is a partnership between Sainsbury’s and British Gas. Find out whether Sainsbury's Energy is the right supplier for you.
Sainsbury's Energy customers are supplied by British Gas and can get rewards in Nectar points for the energy they use.
There are advice centres in some Sainsbury’s stores, so customers can talk with staff about their energy use face-to-face.
Find out how Sainsbury’s Energy's prices compare with your current deal – use Which? Switch to uncover the cheapest gas and electricity.
Sainsbury's Energy customer score
Sainsbury's Energy came joint 12th out of 23 energy companies rated by 8,917 members of the public in the annual Which? customer survey – the biggest of its kind.
Sainsbury's Energy customer
'Sainsbury's Energy's charges seem reasonable and its bills are clear.'
The table below shows the breakdown of Sainsbury's Energy's score from our latest survey.
|Sainsbury's Energy survey results|
|Area of performance||Star rating|
|Customer service and complaints handling|
|Value for money|
|Bills (accuracy and clarity)|
|Helping you to save energy|
(Survey: October 2016, responses of 150 Sainsbury’s Energy customers.)
Find out how Sainsbury’s Energy compares with other energy companies – see the full results of the best and worst energy companies.
Which? verdict on Sainsbury's Energy
Sainsbury’s Energy achieved an average score in our survey, making it a fair energy supplier, but not outstanding.
Customers seem to appreciate that Sainsbury's Energy tariffs tend to be cheaper than its partner, British Gas, with a few commenting they were able to save on their bill by switching to Sainsbury's Energy.
Sainsbury's Energy tariffs seem to be cheaper than its partner, British Gas.
In terms of bills, customers have said they are 'easy to follow' and 'presented clearly and simply.'
In our latest energy customer waiting times investigation, where we telephoned all the energy companies to see how long it took to speak to a real person, Sainsbury's Energy didn't compare particularly well. It answered the phone on its customer service line in just over six minutes, on average, placing it in the lower half of our table.
If you need a response in a hurry, don’t contact Sainsbury’s Energy online. It took longer than 10 days, on average, to respond to our enquires made via its online contact form.
Pros: It offers competitive tariffs and face-to-face salespeople in Sainsbury’s stores
Cons: A few customers commented that Sainsbury's could be better at helping them save energy
Sainsbury's Energy fuel mix
Where Sainsbury's Energy gets its fuel:
- 31% Natural Gas
- 31% Nuclear
- 22% Coal
- 15% Renewables
- 3% Other
(Note: This information was correct January 2016.)
Don't put up with high energy bills and slack customer service. Use Which? Switch to uncover the cheapest gas and electricity.