Having quizzed 1,744 fitted wardrobe and bedroom furniture owners about their purchases, find out how John Lewis compares to other bespoke brands, such as Sharps and Hammonds, and cheaper options Wickes, Homebase, B&Q and Ikea.
The highest-scoring fitted furniture brand tops our table with a fantastic customer score of 80%. But will you get a better service at a high-street retailer or a specialist store?
The tables below show how John Lewis performed across a range of important factors when buying built-in wardrobes and fitted bedroom furniture and having them installed.
|John Lewis wardrobes and furniture ratings|
|Range and options|
|Value for money|
|John Lewis wardrobes and furniture installation ratings|
|Mess during installation|
|How well John Lewis wardrobes and furniture lasts|
|How well it lasted|
|Value for money|
Our customer scores give you an idea of what people think of a brand overall. They are calculated by combining how satisfied people are with a company and whether they would recommend it.
Our star ratings let us drill down into specifics of the buying process, looking at what areas companies are excelling at, and which they're letting customers down on.
To get the ratings, we asked people who have bought in the last two years (since July 2018), as well as those who bought between May 2010 and June 2018, to see how well John Lewis' furniture stands the test of time.
We also asked people for more details on their experience buying fitted bedroom furniture from John Lewis.
Flick through the image gallery below to see a selection of the bespoke wardrobes and matching furniture John Lewis sells.
John Lewis offers a comprehensive fitted bedroom furniture service, from the design to installation of made-to-fit wardrobes. You can buy own-brand John Lewis & Partners furniture, or Lawrence Walsh branded furniture, which is exclusive to John Lewis.
The John Lewis & Partners range is a mix of traditional and streamlined styles, available in real wood, wood-effect and a range of muted colours, while the Lawrence and Walsh furniture is more modern.
All the wardrobes come with a 10 year guarantee, and John Lewis & Partners furniture is made in the UK using sustainable timber and minimising waste packaging, recycling where possible.
John Lewis fitted wardrobes mostly come with hinged doors, with four hinges for added stability. The hinges are covered, so that clothes don't get snagged on them, and come with a soft close as standard.
However, some of its door styles can be made sliding, instead of hinged. Its also has a sliding wardrobe door collection, called Vista (pictured below), which comes with mirror and glass door options.
John Lewis's standard fitted furniture uses a front-frame configuration in either wood or aluminium. These wardrobes don't have sides, backs or tops, freeing up all of the space inside, from wall to wall and floor to ceiling. It's handy for small or awkward spaces.
Inside, extra features can include drawers, shelves, pull-out shoe racks, double or curved hanging rails, to make the best use of space. The drawers are soft closing.
Its premium range is fully enclosed, with backs, sides and tops. While this uses more space, John Lewis says it keeps your clothes free of dust and makes the construction more stable.
The Vista sliding wardrobe range can have front-frame wooden or aluminium storage or the premium fully enclosed option.
The aluminium option looks more minimalist, while the wooden version is more traditional.
You can't buy fitted bedroom furniture from John Lewis off the shelf – you need to book an appointment and tailor your furniture to your space. Once you have booked an appointment, you'll receive a call from one of the designers a day or two before the date.
They will help to tailor your at home appointment to your preference, and can offer follow-up video calls to help limit the amount of time people spend at your home. All staff visiting your home will also adhere to social distancing and wearing the appropriate PPE.
The designer will also create a 3D design of your fitted furniture, which you'll be able to view from home. Once you've agreed the design, you'll be given a quote for the furniture.
If you want inspiration before your appointment, you can download a brochure online, or order one to be sent to you in the post.
John Lewis says that it usually takes six to eight weeks for your furniture to be delivered once you've made your purchase, depending on the specifications you have chosen.
John Lewis's installation service typically takes between one and two days. The installers will remove any packaging and waste from your home.
John Lewis's fitted furniture ranges centre around its fitted wardrobes. Each wardrobe style has matching freestanding and fitted bedroom furniture, so you can create a complete set. This includes drawer units, dressing tables and even headboards, mirrors and dressing table stools.
As well as bedroom furniture, John Lewis's Haddington, Lugano and Modena ranges also include office furniture.