John Lewis kitchens
We've compiled the views of more than 2,000 Which? members on their kitchens and sent kitchen units from all the major kitchen brands, including John Lewis, to the lab. How does it measure up to other big-name kitchen brands such as Wren Kitchens and Howdens?
Overall scores for the kitchen units we assessed range by more than 20 percentage points, as you can see in the graphic below. This reveals that there are big differences in the customer experience and quality of the unit between brands.
Which? members can now to unlock the overall score above and also see how John Lewis was rated by customers for its durability, customer service and value for money, and how its units fared in our lab tests.
Logging in will also give you access to comments from customers revealing their first-hand experience, and reveal what its customers think of its installation service.
John Lewis kitchen units
Alongside our survey, we've assessed kitchen units in lab conditions to see whether they're worthy of a Best Buy logo.
When these were combined with ratings from our survey, brands need to score more than 70% overall to be in with the chance of a Best Buy award.
John Lewis customer satisfaction survey results
In our survey, we asked people how satisfied they are with the brand and whether they would recommend it to a friend. We then combine these to create an overall customer score.
We also asked customers to rate specific elements, including value for money and durability, on a seven-point scale from very poor to excellent.
John Lewis kitchen doors, worktops and drawers
We also asked people to rate the durability of different components of the kitchen they bought, as well as the quality of worktops and doors.
John Lewis kitchens installation
As well as asking customers about their experience with buying a kitchen, we also asked them about the installation service.
John Lewis kitchens customer comments
As well as rating the brands, we asked customers to give us more details about their experiences.
John Lewis kitchens
John Lewis's range of kitchen styles includes traditional and modern designs, many of which are available in a number of paint colours. Its kitchens are made bespoke to meet your requirements, so no two John Lewis kitchens are the same.
Its own-brand kitchens can also be complemented by German brand Alno's kitchens. All drawers and doors come with soft-close dampers as standard and are detachable for cleaning.
You can look at John Lewis fitted kitchens in all of its stores, except for John Lewis Trafford, Knight & Lee, Southsea, Exeter, Heathrow and St Pancras International, and At Home branches.
How much does a John Lewis kitchen cost?
You can also find out how much the average kitchen costs and read our tips on how to keep costs down.
Does John Lewis offer a kitchen planning/design service?
You can choose between an in-store or virtual appointment to plan your kitchen. Both are free (there used to be a £50 planning fee, refundable if you bought a John Lewis kitchen).
In-store appointments are with fitted kitchen partners who will show you all the options available and discuss your ideas before arranging a session with a kitchen planner.
Virtual appointments are via video call and last 60 minutes. You'll discuss style, function and budget with a kitchen planner. If you know exactly what you want and have measurements ready, you can start planning.
John Lewis doesn't offer planning software.
Does John Lewis install kitchens?
There is an optional fitting service at extra cost. It's not carried out by John Lewis installers, but is organised by the company. All units come pre-assembled, and some elements, such as mantles, come custom made.