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24 September 2021

John Lewis kitchens

John Lewis says it brings skills and experience to every kitchen design, but do its customers agree? Find out what John Lewis kitchen owners think of the brand and whether its fitted kitchens are Best Buys.
SI
Sarah Ingrams

John Lewis's range of 10 kitchen styles includes traditional and modern designs, many of which are available in a number of paint colours. 

John Lewis has been selling kitchens since 1932 and says it's proud of their quality. 

Its kitchens are made bespoke to meet your requirements, so no two John Lewis kitchens are the same.

All of its kitchens come fully assembled with soft-close hinges. Premium John Lewis kitchens have solid timber doors and some handmade features.

We surveyed more than 3,000 people who bought kitchens in the past 10 years, including John Lewis customers, and assessed kitchen units in our lab to help you decide whether a John Lewis kitchen is right for you. 

Which? members can log in to unlock the overall scores above and see how John Lewis was rated by customers for quality, customer service and value for money, and how its units fared in our lab tests. If you're not a Which? member, join Which? to see this.

Look at the best and worst kitchen brands to see how John Lewis compares to its rivals.

John Lewis Modena kitchen
John Lewis Modena kitchen, available with Glue & Dowel units

John Lewis kitchen units

We sent two John Lewis kitchen units to our lab for assessment. These units are the base of John Lewis' multiple kitchen ranges – different doors, finishes, colours and worktops help make your kitchen unique.

Log in to reveal John Lewis' lab assessment results.

John Lewis kitchen units lab assessment results
Unit
Lab overall score
Quality of units
Loading shelves
Drawers and runners
Hinges
Cam & Dowel
Glue & Dowel

Ratings are overall and encompass a number of different assessments.

John Lewis has discontinued the Cam & Dowel range, though customers who have already begun planning their kitchen with John Lewis may still be able to buy it.

Find out how we test kitchen units.

John Lewis kitchens customer survey ratings

We asked more than 100 John Lewis customers who had bought a new kitchen in the past 10 years to tell us about the quality of their kitchens, how well they've lasted, and more, to help you find the best kitchen brand for you.

Log in now to find out how John Lewis scored.

John Lewis kitchens: survey ratings
Customer score
Design and planning
Customer service
Quality of cupboards, doors, drawers and worktops
Quality of finish
How well cupboards, doors, drawers and worktops lasted
Value for money

Visit our page on the best and worst kitchen brands to see how John Lewis compares with other big-name kitchen brands.

John Lewis kitchens: doors, worktops and drawers

John Lewis customers in our survey also rated the quality of different elements of their kitchen, including its cupboard doors, drawers and worktops, and how well they've lasted in their home.

Use our page on kitchen units, doors and worktops to see how different materials for these components compare.

John Lewis Savina kitchen
John Lewis Savina kitchen

John Lewis kitchens: installation

John Lewis says its kitchen installers are professional and experienced, and more than three quarters of people in our survey who bought a kitchen from John Lewis used its installation service.

So, as well as asking customers about their experience with buying a kitchen from John Lewis, we also asked them about having it fitted.

Log in or join Which? to see what John Lewis's customers had to say about its installation service.

You can also visit our kitchen installation page to see how John Lewis's fitting services compares with other brands, including Magnet and Wren Kitchens. Or you can choose your own installer: use Which? Trusted Traders to find a reliable kitchen fitter near you.

John Lewis and partners logo

John Lewis kitchens: costs and services

How much does a John Lewis kitchen cost?

Log in now to discover the price of a mid-range John Lewis kitchen when we went undercover to visit each brand to ask for a specific kitchen layout in summer 2017.

This will also unlock John Lewis’s scores, as well as our New kitchen costs, where you can see how John Lewis compares on price with other kitchen brands and how we collected these prices. 

You can also find out how much the average kitchen costs and read our tips on how to keep costs down.

John Lewis Highgrove kitchen
John Lewis Highgrove kitchen

Does John Lewis have a kitchen planner/design service?

You can choose between an in-store or virtual appointment to plan your kitchen. Both are free and an hour long. 

During your appointment you'll discuss style, function and your budget. You'll also get advice on how to measure your space and how to start the planning process.

A kitchen planner can visit your home if you wish. When you know what you want you'll speak to a kitchen planner who'll design your kitchen.

John Lewis doesn't offer planning software.

Does John Lewis install kitchens?

There is an optional fitting service at extra cost. It's not carried out by John Lewis installers but is organised by the company, and John Lewis says all the installers it uses are professional and experienced. 

All units come pre-assembled, and some elements, such as mantles, come custom made.

Does John Lewis sell kitchen appliances, flooring and tiles?

Yes it sells large kitchen appliances from a range of brands, kitchen flooring and wall tiles, all fitted at extra cost.