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14 October 2020

Boots Hearing Care/David Ormerod Hearing Centre review

Boots Hearing Care promises the highest level of personal care, but how do Which? members rate its staff and service?
Boots hearingcare 437680
JP
Joanna Pearl


Boots Hearing Care is a major hearing aid provider, with around 490 branches in the UK.

We asked Which? members who've bought hearing aids from Boots Hearing Care or David Ormerod (which merged with Boots in 2013) to rate the firms on factors including hearing aid prices, customer service and facilities.

The results are in the table below. If you are a member, log in to see them. If you're not, you can get instant access by joining Which?

Boots Hearingcare hearing aids customer ratings Star rating
Waiting times
Cleanliness of hearing test facilities
Comfort of hearing test facilities
Level of privacy
Professionalism and knowledge of staff
Dealing with questions or concerns
Clarity of verbal or written information
Quality of examination/testing
Overall customer service
Transparency of pricing
Range of hearing aids offered to me
Appearance of hearing aids
Comfort of hearing aids
Hearing aid suitability
Replacing lost or damaged aids
Dealing with repairs
Ease of booking follow-up appointments
Continuity of care
Follow-up service
Overall price
Value for money
Sample size
Customer score

Table notes

Scores and ratings are based on an online survey conducted in April 2018 of 3,183 Which? members who had obtained a hearing aid from Amplifon, Boots, Hidden Hearing, local independents, Scrivens and Specsavers within the previous five years.

Customer score
is a combination of overall satisfaction and the likelihood that the person would recommend the provider they used to a friend. 

Star ratings: staff is based on professionalism and knowledge of staff;
testing is based on thoroughness of examination and testing; product range is based on the range of hearing aids offered; hearing aid suitability rates the suitability of the hearing aids for the individual.

To find out how Boots Hearing Care/David Ormerod compares with other providers, visit our best hearing aid providers overview page.

Boots hearing aid prices

You can find out the average price paid by Which? members for Boots/David Ormerod hearing aids, and the costs of different levels of hearing aid, in our guide to hearing aid prices.

What do hearing aid customers think of the shop they bought from?

Below we've presented a mix of quotes from real customers about different hearing aid retailers. Find out which companies they were talking about by logging in:

'The hearing testing facility was cramped and noisy and for me to commit to three to five thousand pounds based on the results of these test results would have been a gamble in my opinion.'

'The audiologist has been extremely concerned about my problems and has done her best to improve things. After something like six visits, I now have hearing again in both ears.'

'Keenly priced; offer 60 day trials with no obligation; all follow-ups for fine tuning (as many as it takes) in quoted price.'

'Considering the price I did not feel that customer service was good enough. They seemed uninterested.'

'They provided me with hearing aids the same day. They were far superior to those previously provided by our hospital, and can be adjusted by an app on my smartphone. Appointments are available fairly easily. For me, this company is a wonderful discovery.'

'I had an excellent audiologist which is in my opinion a key requirement.'