Boots Hearing Care/David Ormerod Hearing Centre review
Boots Hearing Care is a major hearing aid provider, with around 490 branches in the UK.
We asked Which? members who've bought hearing aids from Boots Hearing Care or David Ormerod (which merged with Boots in 2013) to rate the firms on factors including hearing aid prices, customer service and facilities.
Boots hearing aid prices
What do hearing aid customers think of the shop they bought from?
'The hearing testing facility was cramped and noisy and for me to commit to three to five thousand pounds based on the results of these test results would have been a gamble in my opinion.'
'The audiologist has been extremely concerned about my problems and has done her best to improve things. After something like six visits, I now have hearing again in both ears.'
'Keenly priced; offer 60 day trials with no obligation; all follow-ups for fine tuning (as many as it takes) in quoted price.'
'Considering the price I did not feel that customer service was good enough. They seemed uninterested.'
'They provided me with hearing aids the same day. They were far superior to those previously provided by our hospital, and can be adjusted by an app on my smartphone. Appointments are available fairly easily. For me, this company is a wonderful discovery.'
'I had an excellent audiologist which is in my opinion a key requirement.'