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Updated: 28 Jul 2021

Boots Hearing Care/David Ormerod Hearing Centre review

Boots Hearing Care promises the highest level of personal care, but how do Which? members rate its staff and service?
Joanna Pearl
Boots hearingcare 437680

Boots Hearing Care is a major hearing aid provider, with around 490 branches in the UK.

We asked Which? members who've bought hearing aids from Boots Hearing Care to rate the company on factors including hearing aid prices, thorough testing and after-care.

The results are in the table below. If you are a member, log in to see them. If you're not, you can get instant access by joining Which?

Boots hearing aids
Customer star rating
Waiting times
Testing environment
Thorough testing
Product range
Hearing aids appearance    
Hearing aids comfort    

To find out how Boots Hearing Care compares with other providers, visit our best hearing aid providers overview page.

Boots hearing aid prices

You can find out the average price paid by Which? members for Boots hearing aids, and the costs of different levels of hearing aid, in our guide to hearing aid prices.

What do hearing aid customers think of the shop they bought from?

Below, we've presented a mix of quotes from real customers about different hearing aid retailers. Find out which companies they were talking about by logging in:

'Once my hearing had been tested I felt under pressure to purchase from them and was not told of any alternative, I was also under pressure by the sales assistant to pay more than I could comfortably afford.' 

'They said they were on offer and that I would have to decide asap in order to get them at the offer price.' 

'They were considerably cheaper than [company] where I had previously been.'

'I have had quite poor service and repeatedly told that my hearing aids are out of date and I should buy new!' 

'Now I have private hearing aids, comfortable to wear. The audiologist took good care to get the best sound possible.' 

'I changed them [original pair] a month later for behind-the-ear hearing aids which were much more comfortable - and I received £500 back due to the price difference.  I liked their no-quibble service.'