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28 July 2021

Boots Hearing Care/David Ormerod Hearing Centre review

Boots Hearing Care promises the highest level of personal care, but how do Which? members rate its staff and service?

Joanna Pearl

Boots Hearing Care is a major hearing aid provider, with around 490 branches in the UK.

We asked Which? members who've bought hearing aids from Boots Hearing Care to rate the company on factors including hearing aid prices, thorough testing and after-care.

The results are in the table below. If you are a member, log in to see them. If you're not, you can get instant access by joining Which?.

Boots hearing aids	Customer star rating
Waiting times
Testing environment
Staff
Thorough testing
Product range
Hearing aids appearance
Hearing aids comfort
Hearing aids suitability
After-care
Price
Sample size
Customer score
Table notes: Scores and ratings are based on an online survey conducted in May 2020 of 1,572 Which? members and members of the public who had obtained a hearing aid from Amplifon, Boots, Hidden Hearing, local independents, Scrivens and Specsavers within the previous five years. Customer score is a combination of overall satisfaction and the likelihood that the person would recommend the provider they used to a friend. Star ratings: staff is based on professionalism and knowledge of staff; thorough testing is based on thoroughness of examination and testing; product range is based on the range of hearing aids offered; hearing aid suitability rates the suitability of the hearing aids for the individual.

To find out how Boots Hearing Care compares with other providers, visit our best hearing aid providers overview page.

Boots hearing aid prices

You can find out the average price paid by Which? members for Boots hearing aids, and the costs of different levels of hearing aid, in our guide to hearing aid prices.

What do hearing aid customers think of the shop they bought from?

Below, we've presented a mix of quotes from real customers about different hearing aid retailers. Find out which companies they were talking about by logging in:

'Once my hearing had been tested I felt under pressure to purchase from them and was not told of any alternative, I was also under pressure by the sales assistant to pay more than I could comfortably afford.'

'They said they were on offer and that I would have to decide asap in order to get them at the offer price.'

'They were considerably cheaper than [company] where I had previously been.'

'I have had quite poor service and repeatedly told that my hearing aids are out of date and I should buy new!'

'Now I have private hearing aids, comfortable to wear. The audiologist took good care to get the best sound possible.'

'I changed them [original pair] a month later for behind-the-ear hearing aids which were much more comfortable - and I received £500 back due to the price difference. I liked their no-quibble service.'