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Best hearing aid providers

Hidden Hearing review

By Joanna Pearl

Article 4 of 7

Put us to the test

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Hidden Hearing promises 'we will always act in your best interest' and 'the best possible hearing device'. Do its customers agree? Find out below.

Hidden Hearing is one of the main hearing aid providers in the UK, with more than 80 centres.

We asked Which? members who've bought hearing aids from Hidden Hearing to rate the retailer for its prices, customer service, staff knowledge and more.

If you're a Which? member, you can see how Hidden Hearing compares with other brands using the scores below by logging in now. If you are not already a member, you can get instant access to this and our comprehensive guide to hearing aid prices with a £1 trial to Which?

Hidden Hearing ratings Star rating
Appointments/waiting Subscriber only content
Products/pricing Subscriber only content
Staff/service Subscriber only content
Arrangements/facilities Subscriber only content
Sample size Subscriber only content
Customer score Subscriber only content

Table notes
Scores and ratings are based on an online survey in September 2016 of 568 Which? members who had bought hearing aid(s) privately within the previous five years.
Customer score combines overall satisfaction and the likelihood that the person would recommend the provider to a friend. 
Star ratings: appointments/waiting is based on ease of booking follow-up appointments, and waiting times; products and pricing is based on range of hearing aids offered, transparency of pricing and suitability of hearing aids; staff and service rates staff professionalism and knowledge, clarity of verbal and written information, customer service, and handling of questions and concerns; facilities rates retailer cleanliness, comfort and privacy.

To find out how Hidden Hearing compares with other providers, visit our best hearing aid providers overview page.

Hidden Hearing prices

You can find out the average price paid by Which? members for a Hidden Hearing hearing aid - and the costs of different levels of hearing aid - in our guide to hearing aid prices.

What do hearing aid customers think of the shop they bought from?

Here’s a mixture of quotes from real customers about different hearing aid retailers, including Hidden Hearing. Find out which companies they were talking about by logging in.

'I suspect I could have paid less elsewhere.  Didn't like the pressure afterwards to buy expensive insurance.'

'Excellent service. The examination and hearing test was very thorough. Follow-up service very good. Any problems/concerns dealt with promptly.'

'Value for money rated fair, but only because I was insistent and pushed very hard to get a very substantial discount.'

'A very friendly service, and I felt the company cared about its customers.'

'The hearing test room wasn't isolated from outside noise.'

'Very thorough test and examination. Supplied aids same day. Lost one aid at airport, replaced free of charge.'