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8 December 2020

Hidden Hearing review

Hidden Hearing promises it will 'always act in your best interest' and provide 'the best possible hearing device'. But do its customers agree? Find out below
JP
Joanna Pearl

Hidden Hearing is one of the main hearing aid providers in the UK, with more than 80 centres.

We asked Which? members and other adults who've bought hearing aids from Hidden Hearing to rate the retailer for its prices, staff, thoroughness of testing and more.

If you're a Which? member, you can see how Hidden Hearing compares with other brands using the scores below by logging in now. If you are not already a member, you can get instant access to this and our comprehensive guide to hearing aid prices with by joining Which?

Hidden Hearing hearing aids

Customer star rating
Waiting times
Member content
Testing environment
Member content
Staff
Member content
Thorough testing
Member content
Product range
Member content
Hearing aids appearance    
Member content
Hearing aids comfort    
Member content
Hearing aids suitability
Member content
After-care
Member content
Price    
Member content
Sample size
Member content
Customer score
Member content
Table notes: Scores and ratings are based on an online survey conducted in May 2020 of 1,572 Which? members and members of the public who had obtained a hearing aid from Amplifon, Boots, Hidden Hearing, local independents, Scrivens and Specsavers within the previous five years.

Customer score is a combination of overall satisfaction and the likelihood that the person would recommend the provider they used to a friend.

Star ratings: staff is based on professionalism and knowledge of staff; thorough testing is based on thoroughness of examination and testing; product range is based on the range of hearing aids offered; hearing aid suitability rates the suitability of the hearing aids for the individual.

To find out how Hidden Hearing compares with other providers, visit our best hearing aid providers overview page.

Hidden Hearing prices

You can find out the average price paid by Which? members for a Hidden Hearing hearing aid – and the costs of different levels of hearing aid – in our guide to hearing aid prices.

What do hearing aid customers think of the shop they bought from?

Below we've presented a mix of quotes from real customers about different hearing aid retailers. Find out which companies they were talking about by logging in:

'Once my hearing had been tested I felt under pressure to purchase from them and was not told of any alternative. I was also under pressure by the sales assistant to pay more than I could comfortably afford.' 

'They said they were on offer and that I would have to decide ASAP in order to get them at the offer price.' 

'They were considerably cheaper than [company] where I had previously been.'

'I have had quite poor service and [was] repeatedly told that my hearing aids are out of date and I should buy new! ' 

'Now I have private hearing aids, comfortable to wear. The audiologist took good care to get the best sound possible.'

'I changed them [original pair] a month later for behind-the-ear hearing aids which were much more comfortable – and I received £500 back due to the price difference. I liked their no-quibble service.'