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Best mattress retailers

By Ben Slater

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

Discover which mattress retailers topped our survey, so you can avoid paying for a poor-quality product and a botched delivery.

We've surveyed 3,896 UK mattress owners about their shopping experiences, to reveal the best and worst places to buy a new mattress. 

Trying your new mattress out and getting the right advice from your retailer is crucial to finding the best mattress for you. Our survey results will help you find a shop with great service.

Best and worst mattress shops

Our 2018 survey rates 12 mattress shops on quality of advice, range of mattresses, value for money and ease of arranging delivery, as well as producing an overall customer score for each brand. There's a difference of 25 percentage points between the best and worst shops in our table.

We have results for all the major mattress shops, such as Bensons for Beds, Dreams, Ikea and John Lewis, as well as the biggest online-only retailers like Casper and Mattressonline.co.uk.

Which? members can log in now to unlock the scores in the table below and access the detailed information on each mattress shop. If you're not already a member, join Which? to get instant access.

Mattress shops survey results
Shop Which? customer score Quality of advice Range of mattresses Ease of arranging delivery Product quality Value for money
Subscriber only content 89% good N/A excellent good good
Subscriber only content 87% good good excellent good good
Subscriber only content 82% good good excellent excellent good
Subscriber only content 85% N/A good excellent good excellent
Subscriber only content 81% satisfactory satisfactory satisfactory good excellent
Subscriber only content 80% N/A N/A good good excellent
Subscriber only content 80% satisfactory satisfactory good satisfactory satisfactory
Subscriber only content 77% satisfactory good excellent satisfactory excellent
Subscriber only content 74% good satisfactory good good satisfactory
Subscriber only content 72% satisfactory satisfactory satisfactory satisfactory satisfactory
Subscriber only content 69% satisfactory satisfactory satisfactory satisfactory poor
Subscriber only content 69% N/A satisfactory satisfactory satisfactory good
Table notes: N/A means that we did not receive enough responses to our survey to be able to provide a rating.

Sample sizes: Amazon (54), Argos (43), Bensons for Beds (283), Casper (36), Dreams (304), Furniture Village (94), Ikea (257), John Lewis (757), Marks and Spencer (86), Mattressman (32), Mattressonline.co.uk (34), Silentnight (73)

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We test products in the ways that you use them, looking at quality and ease of use without being bamboozled by manufacturers' claims.


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