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Best shops for buying toiletries

By Anna Studman

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We’ve surveyed thousands of shoppers to discover which are Britain’s favourite shops for buying toiletries and cosmetics in 2017.

Couple choosing toiletries

You can use our survey results below to find out which UK retailers have been voted the best and worst for buying toiletries and make-up, including ratings for each store’s range, the standard of its customer service and its prices. 

So if you want help deciding on your next purchase, check the customer service star ratings to make sure you shop somewhere with great staff. Boots, Superdrug and Lush are among the big brands included in our survey.

Which? members can log in to reveal our survey results in the table below, and discover the best and worst shops for toiletries and cosmetics. 

Our results in the table below are locked, with the shops are in alphabetical order. If you’re not already a member, you can get instant access to our results, plus all of our online reviews, by taking out a Which? trial for £1.

Best and worst toiletries and cosmetics shops

Toiletries and cosmetics shops rated
Shop Range Products Service Store Pricing Customer Score
Bodycare Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Boots Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Debenhams Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Fenwick Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Harvey Nichols Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
House of Fraser Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
John Lewis Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Lush Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Marks & Spencer Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Savers Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Selfridges Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Superdrug Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
The Body Shop Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
The Perfume Shop Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Table notes
Star ratings: These range from one to five - the more stars the better.
Survey respondents rate shops on the following aspects:
Range: How wide the range of products is and whether they are in stock. Products: Based on quality of products and how well they last. Service: Based on staff product knowledge, helpfulness, availability and after-sales service and returns. Store: Based on ease of finding products, tidiness of store, store environment, queuing time and how child friendly the store is. Pricing: Based on value for money and special offers.
If you’re not already a member, you can get instant access to our results plus all of our online reviews by taking out a Which? trial for £1.
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