Which? policy underpins all the work we do to campaign for consumers.
The Which? mission is to make individuals as powerful as the organisations they have to deal with in their daily lives. We identify where consumers are experiencing problems, and through programmes of research, debate and consumer dialogue we develop effective, practical policy solutions.
All consumers should have access to a secure and affordable energy supply and reliable information on the environmental impacts of products and services they use.
The financial services industry should be responsible, providing consumers with transparent, value-for money products that meet their needs.
All consumers should have access to safe, affordable, nutritious and good quality food that enables healthy lifestyles and informed choices.
Consumers should have access to quality health care and good information about it so that they can make decisions with confidence.
Buying or letting a home is one of the largest financial transactions many consumers make and also meets a primary need. Consumers need access to clear information to help inform choice and access to protection and redress if things go wrong.
Legal services should be regulated to ensure that consumers are put at the heart of the system, with more choice and cost effective services.
Consumers should have access to clear information and advice about public services such as education, health and social care and access to redress when things go wrong.
Sensible and effective regulation should protect consumers and help markets to function more efficiently.
Consumers must be empowered to make informed decisions about nanotechnologies, communication technologies and the collection of their personal data online.
All consumers should receive adequate protection, choice and rights with regard to areas which are devolved to the Scottish Parliament.
Consumers need transport services that provide safety, value for money, choice and information on travel rights and redress.
We work to develop effective, practical policy solutions.
The policy research that we do provides the foundations for Which? campaigns.
Read more about our Campaigns work and find out how we're fighting to get a better deal for consumers.
Get in touch
What would you like to see in our policy section? Email the policy team to let us know.