Returning goods: your legal rights
- Your legal rights if something you buy is faulty or has a problem
- When you're not entitled to return something for a full refund
- How to make sure someone you give a gift to has a right to return it if it is faulty
- What to do if you have lost the receipt
What's in this guide
Your rights
The laws and regulations you can use to deal with problems
How to complain
Step-by-step guides to help you get the result you want
Sample letters
Templates of letters you can use to complain to companies and the authorities
FAQs
Common questions and answers about returning goods.