Find simple ways to solve your everyday consumer problems
How will Brexit affect your consumer rights?
There will be no immediate change to your consumer rights when you buy or sell goods and services, or travel abroad.
Following the commencement of a claim for judicial review, Which? has succeeded in forcing Peterborough Trading Standards to take action against Whirlpool.23 Feb 2017
Civil Aviation Authority takes action against five airlines for failing to compensate delayed passengers.22 Feb 2017
The retail sector has topped the customer dissatisfaction chart for known complaints according to the Ombusman Services' fourth annual Consumer Action Monitor.16 Feb 2017
Long-term issues have resulted in ‘high levels of disillusionment’, a report by dispute resolution organisation Ombudsman Services found.15 Feb 2017
We know companies take notice of certain legal phrases when you complain. Our legal experts have created scores of template letters to help you get results, saving you time on writing letters yourself - bonus!
Letter to reclaim PPI for free
Reclaiming compensation for mis-sold payment protection insurance (PPI) can be a quick and easy process. Use our template letter to send to your financial provider to get your money back.
Letter to request compensation for a delayed flight
Take action as soon as possible using this template letter, designed to help you claim compensation from your airline.
Letter to ask for a faulty item to be repaired or replaced
Under the Consumer Rights Act a retailer has a duty to repair or replace faulty goods. Use this template letter to get a replacement or repair.