Find simple ways to solve your everyday consumer problems
Flight delays & cancellations
Thomas Cook pilots will be on strike on Saturday, with 44 flights set to be affected by the planned 24-hour walkout. They include flights to and from Manchester, Birmingham, Bristol,...22 Sep 2017
Some firms offer to help you get compensation for a delayed flight, but our research shows that you could be £216 per person better off, if you make your own...15 Sep 2017
Up to two million CeX customer records may have been stolen in an online data breach. Find out what data may have been stolen, if you're affected and what to do next.30 Aug 2017
The UK’s financial watchdog has hired Hollywood megastar Arnold Schwarzenegger to front its Payment Protection Insurance (PPI) campaign as it fires the starting gun on the two-year deadline to make...29 Aug 2017
We know companies take notice of certain legal phrases when you complain. Our legal experts have created scores of template letters to help you get results, saving you time on writing letters yourself - bonus!
Letter to reclaim PPI for free
Reclaiming compensation for mis-sold payment protection insurance (PPI) can be a quick and easy process. Use our template letter to send to your financial provider to get your money back.
Letter to request compensation for a delayed flight
Take action as soon as possible using this template letter, designed to help you claim compensation from your airline.
Letter to ask for a faulty item to be repaired or replaced
Under the Consumer Rights Act a retailer has a duty to repair or replace faulty goods. Use this template letter to get a replacement or repair.