Having problems with your bank? Or maybe you're dealing with dodgy builders? Whatever the problem, we can help.
Brush up on some key pieces of consumer legislation to help you understand your rights and put them into practice.
Use our step-by-step guides and handy letters to get the result you need, and to make companies act on your complaint.
We're calling for tomorrow's 'Emergency Budget' to trigger a review of how financial companies are treating customers http://t.co/fSdBdmZPFC
Estate agents or property websites: which is best for you to find your first home? http://t.co/eXZH0xFbXE #HomeTruths http://t.co/viiua0D46W
The Financial Ombudsman Service (FOS) reviewed 185 phone scam cases and found that banks were liable for compensating victims in just 37% of cases.
Almost 500 complaints per day were made about nuisance calls and texts to the Information Commissioner's Office (ICO) last year.
Mobile phone company EE has been fined £1 million by Ofcom for ‘serious failings’ in handling customer complaints.
Trading Standards has arrested five individuals alleged to be behind the British Passport Services website, releasing them on bail pending further enquiries.
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