Advice

Get help with
your problem

Having problems with your bank? Or maybe you're dealing with dodgy builders? Whatever the problem, we can help.

Regulations

Understand
regulations

Brush up on some key pieces of consumer legislation to help you understand your rights and put them into practice.

Action

Take action
for yourself

Use our step-by-step guides and handy letters to get the result you need, and to make companies act on your complaint.

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Latest News

  • Energy firm complaints hit record high

    Customer complaints about energy companies have soared to their highest ever level, according to the Energy Ombudsman.

  • Six million travellers experience holiday hassles

    Our new research has revealed that one in seven people (15%) of people who have been on holiday in the past two years have had a problem. Sign up to our campaign to help change this.

  • Payday loans complaints double

    The number of complaints regarding payday loans has more than doubled since 2012, according to new figures from the Financial Ombudsman Service (FOS).

  • Virgin Atlantic forced to pay compensation

    Virgin Atlantic has been forced to pay a group of 101 delayed flight passengers €60,000 (£47,600) compensation following a landmark court ruling.