Find simple ways to solve your everyday consumer problems
How will Brexit affect your consumer rights?
There will be no immediate change to your consumer rights when you buy or sell goods and services, or travel abroad.
More than half of UK businesses don’t fully understand the rules on terms and conditions, research has found, which could hit consumers in the pocket.26 Oct 2016
The UK lost almost £11 billion to cyber criminals in the past year equating to approximately £210 per person over the age of 16 living in the UK.18 Oct 2016
Rail passengers will be able to claim compensation when trains are more than 15 minutes late, under plans announced by the Department for Transport (DfT).13 Oct 2016
Three BT broadband ads have been banned for wrongly implying that the company offers the fastest maximum speed for the cheapest price on the market.12 Oct 2016
We know companies take notice of certain legal phrases when you complain. Our legal experts have created scores of template letters to help you get results, saving you time on writing letters yourself - bonus!
Letter to reclaim PPI for free
Reclaiming Payment Protection Insurance (PPI) can be a quick and easy process. Use our template letter to send to your financial provider to get your money back.
Letter to request compensation for a delayed flight
Take action as soon as possible using this template letter, designed to help you claim compensation from your airline.
Letter to ask for a faulty item to be repaired or replaced
Under the Consumer Rights Act a retailer has a duty to repair or replace faulty goods. Use this template letter to get a replacement or repair.