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The Information Commissioner’s Office (ICO) has served Reactiv Media Limited with a £50,000 fine after discovering they had made unsolicited marketing calls to those registered with the Telephone Preference Service (TPS).
Escalating complaints gets good results for 68% of consumers, according to the latest Which? research.
More than two thirds - 67% - of all new complaints to the Financial Ombudsman Service (FOS) were about payment protection insurance (PPI).
Customer complaints about energy companies have soared to their highest ever level, according to the Energy Ombudsman.