Find simple ways to solve your everyday consumer problems
Know your Christmas shopping rights
A cut-price deal doesn’t mean your consumer rights are given the chop. Find out what to do if your festive find is a flop.
Black Friday is said to mark the beginning of the Christmas shopping season, but almost half of us have never shopped over the Black Friday weekend before.25 Nov 2016
The £14bn consumer claim against MasterCard will have a hearing in January 2017 where it will be decided if the case can go ahead as a collective action.25 Nov 2016
Ahead of the Black Friday shopping frenzy, Which? reveals that many of us don’t know that our rights when returning goods differ when we shop online.21 Nov 2016
Fresh complaints about the mis-selling of payment protection insurance (PPI) continue to dominate the workload of the Financial Ombudsman Service.07 Nov 2016
We know companies take notice of certain legal phrases when you complain. Our legal experts have created scores of template letters to help you get results, saving you time on writing letters yourself - bonus!
Letter to reclaim PPI for free
Reclaiming Payment Protection Insurance (PPI) can be a quick and easy process. Use our template letter to send to your financial provider to get your money back.
Letter to request compensation for a delayed flight
Take action as soon as possible using this template letter, designed to help you claim compensation from your airline.
Letter to ask for a faulty item to be repaired or replaced
Under the Consumer Rights Act a retailer has a duty to repair or replace faulty goods. Use this template letter to get a replacement or repair.