Find simple ways to solve your everyday consumer problems
Flight delays & cancellations
The UK’s fragmented product safety and recall system is not fit for purpose, and is potentially putting lives at risk through a lack of joined-up national oversight and action. A...18 Jul 2017
Up to 10,000 tickets for Ed Sheeran’s 2018 UK stadium tour which were sold on the secondary market have now been cancelled, according to the tour promoters. Ed Sheeran’s 2018...17 Jul 2017
New tickets for Ed Sheeran’s European and UK Tour, on sale from 9am on Saturday 8 July, will only be deemed valid if they are bought direct or via the official...08 Jul 2017
Which is campaigning to fix bad broadband and we're driving around the UK to hear what you think of your broadband provider and your internet service.25 Jun 2017
We know companies take notice of certain legal phrases when you complain. Our legal experts have created scores of template letters to help you get results, saving you time on writing letters yourself - bonus!
Letter to reclaim PPI for free
Reclaiming compensation for mis-sold payment protection insurance (PPI) can be a quick and easy process. Use our template letter to send to your financial provider to get your money back.
Letter to request compensation for a delayed flight
Take action as soon as possible using this template letter, designed to help you claim compensation from your airline.
Letter to ask for a faulty item to be repaired or replaced
Under the Consumer Rights Act a retailer has a duty to repair or replace faulty goods. Use this template letter to get a replacement or repair.