Find simple ways to solve your everyday consumer problems
Know your sales shopping rights
A cut-price deal doesn’t mean your consumer rights are given the chop. Know your sales shopping rights.
Fraud and cybercrime now account for almost half of all crime.20 Jan 2017
Ofcom fines EE £2.7m following investigation concluding that EE overcharged customers £250k.18 Jan 2017
Phishing email scam targets Scottish Netflix users' personal and financial details.18 Jan 2017
BT aims to block up to 30m nuisance calls weekly through its 'Call Protect' service.16 Jan 2017
We know companies take notice of certain legal phrases when you complain. Our legal experts have created scores of template letters to help you get results, saving you time on writing letters yourself - bonus!
Letter to reclaim PPI for free
Reclaiming Payment Protection Insurance (PPI) can be a quick and easy process. Use our template letter to send to your financial provider to get your money back.
Letter to request compensation for a delayed flight
Take action as soon as possible using this template letter, designed to help you claim compensation from your airline.
Letter to ask for a faulty item to be repaired or replaced
Under the Consumer Rights Act a retailer has a duty to repair or replace faulty goods. Use this template letter to get a replacement or repair.