Returning unwanted gifts

We explain returns policies and your rights when taking back unwanted gifts
Figure out what items can and can't be returned for a refund under returns policies
Understand your rights when returning gifts bought online or by mail order for a refund

What's in this guide

Discover when you can return products for a refund or exchange.

Do you need a receipt, and can you return an item that was bought at a sale price?

Special returns rules apply for items bought online, over the phone or by mail order

The lawyers from Which? Legal Service give us their expert tips for returning gifts