ActionLetter to get a refund if your item is faulty

Use this template letter if you want to claim a refund from a retailer for an item you've bought that has developed a fault. 

[Your address]

[Company/ supplier address]

Dear 

[Reference: contract number]

On [date] I [bought/placed an order for] a [item], received it on [date]. I have discovered that the [item] has the following problem: [add details].

The Consumer Rights Act makes it an implied term of the contract that goods be as described, fit for purpose and of satisfactory quality. 

As you are in breach of contract I am rejecting the [item] and request that you refund the sum paid to you of [price].

I also require you to confirm whether you will arrange for the [item] to be collected or will reimburse me for the cost of returning it.

If I do not receive your satisfactory proposals for settlement of my claim within seven days of the date of this letter, I intend to issue a claim against you in the county court without further reference to you.

Yours faithfully,

[Your name here]



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