If you have bought a faulty item, or an item that has developed a fault, you have the right under the Consumer Rights Act to ask for a repair, refund or replacement.
For purchases made on or after 1 October 2015, the Consumer Rights Act applies. For purchase made before this date, the Sale of Goods Act applies.
Use this letter template if you are asking a retailer to refund you for a faulty item.
[Company/ supplier address]
[Reference: contract number]
On [date] I [bought/placed an order for] a [item], received it on [date]. I have discovered that the [item] has the following problem: [add details].
The Consumer Rights Act makes it an implied term of the contract that goods be as described, fit for purpose and of satisfactory quality.
As you are in breach of contract I am rejecting the [item] and request that you refund the sum paid to you of [price].
I also require you to confirm whether you will arrange for the [item] to be collected or will reimburse me for the cost of returning it.
If I do not receive your satisfactory proposals for settlement of my claim within seven days of the date of this letter, I intend to issue a claim against you in the county court without further reference to you.
[Your name here]