Dealing with financial complaints can be a tricky business. Our guides can guide you through the complaints process and help you get the best results.
Answers to your problems
Can I take my financial complaint to the financial ombudsman?
The Financial Ombudsman Service can help you with a financial complaint. Find out when, and how, to use the service.
I have been mis-sold identity theft insurance, what should I do?
Which? research has found that people are unlikely to ever claim on their ID theft insurance policies. Have you been mis-sold? Read our checklist to find out.
What are my rights after a bank computer glitch?
The Financial Ombudsman Service says you can claim compensation for losses incurred due to a bank computer glitch. Use this guide to make a claim.
What to do if your bank goes out of business
This guide explains what FSCS protection you are entitled to and how much you can claim if your bank or building society goes out of business.
Where do I go if I have a bank complaint?
Find out your consumer rights and how to complain if you have a dispute with your bank.
Which? Money Helpline - call our experts for specialist advice
Speak to one of our money advisers to help you resolve a range of problems, from probate and pensions to credit cards or banking queries.
Who regulates the people who sell me financial products?
The Financial Conduct Authority regulates financial companies and it's their responsibility to make sure that companies adhere to strict regulations.
I think I’ve been mis-sold my packaged account, what can I do?
Packaged accounts, also known as fee-charging bank accounts, don't come cheap. If you think you've been mis-sold your packaged account, read what you should do.
Step by step guides
How do I complain about a bad financial service?
This step-by-step guide walks you through the complaints process and how to escalate your complaint to the ombudsman.
How to complain about Card Protection Plan (CPP)
The FCA fined the company Card Protection Plan (CPP) for mis-selling identity theft insurance. See what you should do if you believe you were mis-sold.
How to complain to the Bank of Ireland
Use the Which? online tool to complain to the Bank of Ireland if you're affected by the increased rate of its lifetime tracker mortgage.
Letter to ask a financial services scheme to help in a dispute
Use this letter template to ask a financial services scheme to intervene in a dispute.
Letter to complain about bad advice from a financial adviser
Use this letter template to complain about bad advice from a financial adviser and seek redress.
Letter to the financial services compensation scheme
Use this letter template to ask the financial services compensation scheme to compensate you if your financial company has gone bust.
Letter to the Financial Ombudsman Service about a bank dispute
Use this letter template to ask the Financial Ombudsman Service to intervene if you're in dispute with your bank.
The Financial Services Regulations 2004
The Financial Services Regulations 2004 cover the sale of most financial services, whether they were made direct or through an intermediary.
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