Unsafe and recalled products can pose a serious danger to you and your family. Use our guides to know your if a product you own is unsafe or recalled.
Answers to your problems
Hotpoint fridge freezer product notice
Hotpoint has issued a product notice on the two discontinued fridge freezer models following the Grenfell tower fire in North Kensington.
If there's a product recall, what are my rights?
A product recall is a request to return a product after finding a safety issue or defect that could endanger consumers.
What do I do if I have a faulty product?
If something you've bought develops a fault, you could get your money back under the Consumer Rights Act. Our guide explains what your rights are.
Step by step guides
Whirlpool tumble dryer safety alert, what are my rights?
If your dryer is one of those affected by the fire safety alert, use our free tool to claim a repair, replacement or refund.
Consumer Protection Act 1987
The Consumer Protection Act 1987 gives you the right to claim compensation if a defective product causes death, damage or injury.
Consumer Rights Act 2015
The Consumer Rights Act gives you rights when you buy goods and services or digital products. Understand your rights with our informative guide.
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Some 750 fires have reportedly been linked to Whirlpool's faulty tumble dryers. We want Whirlpool to step up and sort this mess out quickly for safety's sake.
It has worried me for quite some time that there are many elderly who are cared for by visiting carers. It can be hard enough to get this ever-changing – in our experience – group of workers to...
“Registration Portal In light of the lack of a portal that allows owners to register any appliance the WTA took the view that there was a requirement for such a facility but, pushed the innovation...
Gail Barry says:
I might be able to side step all the legal bits-the catch on my drier seems to have broken, the door won’t close