Unsafe and recalled products can pose a serious danger to you and your family. Use our guides to know your if a product you own is unsafe or recalled.
Answers to your problems
Hotpoint fridge freezer product notice
Hotpoint has issued a product notice on the two discontinued fridge freezer models following the Grenfell tower fire in North Kensington.
If there's a product recall, what are my rights?
A product recall is a request to return a product after finding a safety issue or defect that could endanger consumers.
Which? safety alert on plastic-backed refrigeration appliances
Which? is taking the precautionary approach of only recommending those appliances with metal backing - either metal or aluminium laminate - or flame-retardant plastic backs.
What do I do if I have a faulty product?
If something you've bought develops a fault, you could get your money back under the Consumer Rights Act. Our guide explains what your rights are.
Step by step guides
Whirlpool tumble dryer safety alert, what are my rights?
If your dryer is one of those affected by the fire safety alert, use our free tool to claim a repair, replacement or refund.
Consumer Protection Act 1987
The Consumer Protection Act 1987 gives you the right to claim compensation if a defective product causes death, damage or injury.
Consumer Rights Act 2015
The Consumer Rights Act gives you rights when you buy goods and services or digital products. Understand your rights with our informative guide.
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Some 750 fires have reportedly been linked to Whirlpool's faulty tumble dryers. We want Whirlpool to step up and sort this mess out quickly for safety's sake.
christine porter says:
as i was contacted by whirlpool and as to get back to them i did so and when they contacted me they gave me a chose buy a new one for £99 or they would come and update my old one as i had mine...
Malcolm Firth says:
It is disappointing to hear that the committee has turned down the request for a debate given the pathetic response of the minister in the members debate. I have asked the Secretary to let me know...
Who really decides “government” things ? MPS , advisors ,some unknown civil ” serpent” or who ? Does anyone actually know ? The “government” gets the blame but who is the actual government ?