How to complain about financial services
- How many financial complaints are successful
- Starting your complaint with a financial service
- Using the Financial Ombudsman Service
- Pursuing a complaint through court
What's in this guide
Poor financial complaints processes
Figures show that financial complaints often work
Starting a financial complaint
Successful complaints must follow the right steps
Taking a financial complaint further
Using the financial ombudsman and court processes
Who to complain to
When you have a complaint, who do you go to? Do you know your FOS from your FSA?