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How to complain about NHS services Giving the NHS feedback

Feedback in writing

Giving the NHS feedback

Everyone has the right to give the NHS feedback.

 Anyone can share their views about NHS services – the NHS pledges to learn lessons from all comments they receive and to use these to improve services.

Giving the NHS positive feedback, is just as important as letting them know your complaints, as these comments tell NHS organisations what factors are contributing to a good experience for patients.

You can leave anonymous or open feedback on Patient Opinion, a website that has been set up for patients to share their experiences with others and to give feedback to the NHS. 

Or you can give feedback directly by writing to your healthcare provider. Remember to state in your letter if you would like a response.

Other ways to give the NHS feedback

Below are alternative ways to give feedback in your region.

England

  • Use the ‘Your thoughts’ section on NHS Choices to share your opinions about local hospitals, alternatively if you want to make a comment about doctors, dentists or other health services, you can find the contact information you need.
  • Get involved in your Local Involvement Networks (LINks) who feed into the development of Primary Care Trusts (PCTs).

Northern Ireland

  • Contact the Patient and Client Council on 0800 917 0222. The Council is made up of representatives from the local community and healthcare professionals, provides a voice for patients, clients and carers.
  • Leave your feedback on NHS services at www.engage.hscni.net. www.engage.hscni.net

Scotland

  • Become a volunteer member of your local Scottish Health Council, a network of advisory councils that ensures that the views of patients and the public are properly taken into account by Scottish Health Boards.

Wales

  • Contact your Community Health Council on 0845 644 7814. The Councils are responsible for monitoring the performance of the NHS in Wales, and providing information and advice about services.They're made up of members of the public and also regularly consult with the public to ensure their views are being represented.