Online shopping problems
- Your consumer rights when you buy from an online shop or catalogue
- The information that companies must give you before you confirm an order
- Your questions on shopping rights answered
What's in this guide
Your rights
The laws you can use to deal with problems shopping online or with catalogues
How to complain
Step-by-step guides for complaining about catalogue or online shopping orders
Sample letters
Templates of letters you can use to complain to online shops or home shopping catalogues
FAQs
Common questions about online shopping and home shopping
