It can be distressing if your credit or debit card is lost or stolen and you realise it has been used to purchase goods.
You do have rights to get your money back if you have been affected by credit card fraud, as long as you act promptly when you discover your card has gone.
Lost or stolen credit cards
If you’ve had you card stolen or discover that you’ve lost it, report it missing straight away as it could affect where you stand legally if the card is subsequently used by a thief.
You should always be refunded in full for any transactions that take place after you've reported your card missing.
If you don't realise for a number of days that your card has been lost or stolen you should still be able to get your money back.
Failure to keep details safe
If your card provider can show that you've failed to take reasonable measures to keep your card and/or your PIN safe, then it could make you responsible for the first £50 of any disputed transaction.
In practice, many banks waive this £50 contribution, so it’s worth checking the terms and conditions of your card.
Most banks will refund you in full any money that has been fraudulently taken from your card. You must report it missing immediately as this could affect your legal position if it's subsequently used by a thief. However, if your card provider can show that you've been grossly negligent, then it can refuse to refund you anything.
Have you been negligent?
If the card provider can demonstrate that the disputed transaction was a result of you acting fraudulently or with gross negligence then it can refuse to refund you anything.
If your card provider thinks you're responsible for the transaction or that you've authorised someone else to buy the item using your card then it needs to prove this.
In the same way, if the card provider thinks you've failed to take care of your card or bank details - or worse, that you've been fraudulent or grossly negligent - then again, it's for them to prove this.
You don't need to prove that you haven't been fraudulent or negligent, your card provider has to prove that you have been.
If your card has been stolen and you're refused a refund, follow our step-by-step guide to get your money back.