Shopping
Bought something recently that wasn't all it was cracked up to be? Or what if your delivery is left on your doorstep and is stolen? Our advice can help you resolve a multitude of shopping problems and, more importantly, get your money back.
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What do I do if I have a faulty product?
If a product you’ve bought develops a fault, under the Sale of Goods Act you have the right to reject it and get your money back or you can have it repaired or replaced.
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I want to return my goods
Many of us are surprised to find out that high street shops don't have to accept returns unless an item is faulty, not as described or is unfit for purpose.
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I want to return an unwanted gift
If you received the item as a gift, you'll need proof of purchase, and to know the date the gift was received if it was bought online.
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I received damaged goods in the post, what can I do?
If you buy something that requires home delivery and it gets damaged in transit, don't worry – you do have legal rights.
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My parcel was left outside my home and stolen, what can I do?
There are no clear rules or regulations that state what happen if a parcel is left outside your home and stolen. However we believe that that you have good grounds to argue that the retailer should replace and re-deliver your goods.
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My parcel was left with a neighbour who denies having it
Where do you stand if the delivery company leaves the item you’ve ordered with a neighbour who then denies having it? The answer is that it probably depends on the instructions you gave.
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How do I use chargeback?
Our guide to using chargeback to reverse a transaction bought on credit card or debit card
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How can I get my money back if a company goes bust?
It's becoming increasingly common for shops to fail. But what happens if you haven't received a product or service from a company that goes bust? Which? explains what you can do.
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When should I use the small claims court?
The small claims court can help you settle a dispute if all other methods of resolution have failed. Which? explains when you should and shouldn't use it.
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My warranty provider won’t honour the warranty, what can I do?
A common exclusion in a warranty is for wear and tear and, policies may or may not cover accidental damage. Which? explains what exclusions to look out for.
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I took out a five year extended warranty but wish I hadn't
If you change your mind after purchasing an extended warranty, you do have rights to cancel. Which? explains what your options are.
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What are my rights when I shop in a sale?
When you hit the sales - be it clothes sales or electrical sales - your consumer rights are still protected by the Sale of Goods Act. Which? gives you the lowdown on your rights.
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Can I use my vouchers if a company goes into administration?
All you need to know about using gift vouchers and gift cards if a company goes into administration.
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Is there still value in buying vouchers?
The lowdown on your rights when it comes to vouchers and gift cards, credit notes and insurance companies who insist on giving vouchers.