Understanding the Sale of Goods Act Sample letters
Use these sample letters when you want a seller to take action after they have sold you problematic goods. You can adapt the text if you are making your complaint by email or through the company's website.
To reject goods that are faulty, not as described or unfit for purpose:
Your address
Company/ supplier address
Dear
(Reference: contract number)
On (date) I (bought/placed an order for) a (item), received it on (date). I have discovered that the (item) has the following problem: (add details).
The Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described of satisfactory quality and fit for purpose. As you are in breach of contract I am rejecting the (item) and request that you refund the sum paid to you of (£xxx).
I also require you to confirm whether you will arrange for the (item) to be collected or will reimburse me for the cost of returning it.
I look forward to hearing from you in the next seven days.
Yours sincerely
To ask for a faulty item to be repaired or replaced:
Your address
Company/ supplier address
Dear
(Reference: contract number)
On (date) I (bought/placed an order for) a (item), received it on (date). I have discovered that the (item) has the following problem: (add details)
The Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose. As you are in breach of contract I am entitled to have the (item) (repaired/replaced) and I would request that you confirm that you will do this within the next seven days.
I also require you to confirm whether you will arrange for the (item) to be collected or will reimburse me for the cost of returning it.
I look forward to hearing from you
Yours sincerely
