If you or your relative are unhappy with a decision made by the local authority or NHS relating to their care needs, you may decide to challenge the decision. We explain how to challenge a local authority needs assessment or financial assessment, or an NHS decision that is affecting your relative.
Use our Care services directory to find care homes and domiciliary care anywhere in the UK. You can also find support groups for people affected by dementia.
If you're wondering what kind of help would be best for your relative or friend, our Care advice tool can give you some guidance about housing options, day-to-day living arrangements and how to pay for care.
In this guide
You or your relative may disagree with a social care assessment or the way it was conducted. We show how to challenge it and give information on contacting the national ombudsman.
If a full assessment of continuing healthcare is refused, or if you disagree with its outcome, complain to the Clinical Commissioning Group and then the Parliamentary and Health Service Ombudsman.
When Colin’s 83-year-old father became very ill, he was refused funding to go into a care home. Colin won an appeal against the assessment.
Read Colin's story
70, West London
Pete is dissatisfied with how his complaints about the way his mother’s care was funded were handled.
Read Peter's story