Your relative has a right to expect certain standards of care, and a right to complain if things aren’t right. Find out how to spot unsatisfactory care, raise your concern and make a complaint armed with knowledge about the standards of care.

Use our Care services directory to find care homes and domiciliary care anywhere in the UK. You can also find support groups for people affected by dementia.

If you're wondering what kind of help would be best for your relative or friend, our Care advice tool can give you some guidance about housing options, day-to-day living arrangements and how to pay for care.

In this guide

Real-life stories

Useful organisations and websites

For dealing with unsatisfactory care needs we have collected in one place the most relevant organisations and charities for your reference. We explain who they are and give you phone numbers and website addresses.
Learn more about Useful organisations and websites