Holiday companies The best and worst holiday companies
Which holiday company should you use for your next trip? Our survey of thousands of Which? members reveals all.
Holiday companies rated
We’ve rated 23 leading travel and holiday companies including Thomson, Riviera Travel, Trailfinders, The Co-operative Travel, Saga, Great Rail Journeys, Virgin Holidays and First Choice to help you book your holiday with confidence. Unlock the table to find out:
- our 5 recommended holiday providers
- ratings for important factors including value for money, accommodation and customer service
- which holiday companies are the best to book with
- which companies show a need for significant improvements.
Using the table:
Star ratings are based on one to five stars. The more stars the better. A dash indicates we did not receive enough responses to report on a company in that category.
Average price paid: The average price paid for all holidays by those completing the survey.
Customer service: Provided by the company at the time of booking the holiday and during and after the holiday.
Accommodation: How well the accommodation matched your expectations.
Description matching reality: How well the description of the holiday accurately matched the reality.
Transfers: Provided to and from your accommodation/start or end of your tour (e.g. by coach, car, taxi).
Value for money: Overall value for money e.g. the price you paid for what you actually experienced.
Customer score: Based on a combination of overall satisfaction and how likely people are to recommend the company to a friend. Companies with the same customer score are presented in alphabetical order.
How we researched holiday companies
In March 2015 we asked Which? members to complete an online survey about their experiences of travelling with a holiday company. The holiday must have included accommodation, alongside transport and/or an escorted tour. Our results are based on 3,096 member experiences. Only companies and star rating categories with at least 30 responses were reported on.
Get Which? reviews and advice
Expert impartial reviewsWhen you sign up, you'll get access to this exclusive review as well as thousands of others.
Why use Which?We test products in the way you use them, looking at quality and ease of use without being bamboozled by manufacturers' claims.
IndependentWhich? is unbiased. We buy every product we test and don't accept any advertising.
Advice you can trustWhen you join Which? you get a monthly magazine, you can phone our legal service and money helpline, and you can access Which? Local, where members share recommendations for services in your area.
Ready to become a Which? member? Then take out a trial subscription today.