UK hotel chains Best and worst UK hotel chains

Which hotel chain can you rely on when choosing accommodation in the UK? Our hotel chains survey shows that there can be a big difference in the quality between companies, and that isn’t necessarily down to how much you’ve paid.

Hotel chains rated

We’ve rated 36 leading hotel chains including Best Western, Holiday Inn, Premier Inn, Travelodge and Hilton Hotels. Unlock the table to find out:

  • the six hotel chains that are Which? Recommended Providers
  • how leading hotels have rated for factors including customer service, value for money and cleanliness
  • the best accommodation so you can book with confidence
  • the lowest rated hotels that should be avoided.

To unlock the table, please log in if you're a member or sign up for £1 to get instant access to all our reviews and results.

UK hotel chains customer satisfaction
Hotel brandCleanlinessCustomer serviceBreakfastValue for moneyCustomer score (%)
Best WesternSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Britannia HotelsSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
CopthorneSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Crowne PlazaSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Days Inn/HotelSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
De Vere HotelsSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
De Vere VenuesSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
De Vere VillageSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
DoubleTree by HiltonSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Hilton HotelsSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Holiday InnSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Holiday Inn ExpressSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
IbisSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Ibis BudgetSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Jurys InnSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
MacDonald Hotels and ResortsSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
MalmaisonSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
MarriottSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Marriott Renaissance HotelsSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
MercureSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Novotel HotelsSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Old English InnsSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Park Inn by RadissonSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Park PlazaSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
PH Hotels (Principal Hayley Hotels)Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Premier InnSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Puma Hotels CollectionSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Q HotelsSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Radisson BluSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Radisson Blu EdwardianSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
RamadaSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Shearings HotelsSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
SofitelSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
ThistleSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
TravelodgeSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Warner Leisure HotelsSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Members can also view a full features table which includes, among other ratings, star ratings for bed comfort and quality of room fixtures.

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