UK hotel chains Best and worst UK hotel chains

Which hotel chain can you rely on when choosing accommodation in the UK? Our hotel chains survey shows that there can be a big difference in the quality between companies, and that isn’t necessarily down to how much you’ve paid.

Hotel chains rated

We’ve rated 29 leading hotel chains including Best Western, Hilton Hotels, Holiday Inn, Premier Inn and Travelodge. Unlock the table to find out:

  • five hotel chains that are Which? Recommended Providers
  • how hotel chains have been rated for factors including bedrooms, bathrooms, cleanliness and value for money.
  • the highest rated hotel chains that you can book with confidence
  • the lowest rated hotel chains that should be avoided.

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Members can also view a full features table which includes ratings for bed, food, and how well the description of the hotel matched the reality.

UK hotel chains
BrandRecommended
Provider?
Average price paidBedroomsBed comfortBathroomsCleanlinessValue for moneyCustomer Score
Best Western (371)Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Britannia Hotels (62)Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Copthorne Hotels (34)Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Crowne Plaza Hotels (68)Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Days Inn/Hotel (46)Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
De Vere - Hotels (53)Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
DoubleTree by Hilton (69)Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Hampton by Hilton (42)Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Hilton Hotels (231)Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Holiday Inn (295)Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Holiday Inn Express (296)Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Ibis (130)Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Ibis Budget (37)Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Jurys Inn (54)Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
MacDonald Hotels (89)Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Marriott Hotels (126)Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Mercure Hotels (141)Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Novotel Hotels (78)Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Old English Inns/Hotels (34)Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Premier Inn (1570)Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Principal Hayley Hotels (39)Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Q Hotels (65)Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Radisson - Blu* (73)Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Ramada (34)Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Sofitel (67)Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
The Hotel Collection (47)Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Thistle Hotels (54)Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Travelodge (679)Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Warner Leisure Hotels (131)Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Table notes: Star ratings range from one to five. Sample sizes are in brackets.
Average price paid the average room rate paid for a one night stay, including all room types
Bedrooms quality of the bedroom e.g. condition of the furniture, air conditioning/heating, in-room facilities, lighting, size
Bed comfort e.g. quality of mattress, pillows and duvet
Bathrooms quality of the bathroom e.g. condition of the fixtures and fittings, lighting, towels, toiletries, shower pressure/temperature, depth of bath, size
Cleanliness overall cleanliness of the hotel including bedrooms, bathrooms and communal areas
Customer service e.g. during booking, arrival and departure, politeness, helpfulness and efficiency
Communal areas state of furniture and fixtures, stairs, corridors, toilets, decoration, lighting, air conditioning/heating, space and comfort
Food quality of food generally including price and range of food options
Description matching reality did the description of the hotel in the brochure/website/star rating match what you experienced

*Excludes Radisson-Blu Edwardian

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