UK hotel chains Best and worst UK hotel chains
Which hotel chain can you rely on when choosing accommodation in the UK? Our hotel chains survey shows that there can be a big difference in the quality between companies, and that isn’t necessarily down to how much you’ve paid.
Hotel chains rated
We’ve rated 29 leading hotel chains including Best Western, Hilton Hotels, Holiday Inn, Premier Inn and Travelodge. Unlock the table to find out:
- five hotel chains that are Which? Recommended Providers
- how hotel chains have been rated for factors including bedrooms, bathrooms, cleanliness and value for money.
- the highest rated hotel chains that you can book with confidence
- the lowest rated hotel chains that should be avoided.
Members can also view a full features table which includes ratings for bed, food, and how well the description of the hotel matched the reality.
Average price paid the average room rate paid for a one night stay, including all room types
Bedrooms quality of the bedroom e.g. condition of the furniture, air conditioning/heating, in-room facilities, lighting, size
Bed comfort e.g. quality of mattress, pillows and duvet
Bathrooms quality of the bathroom e.g. condition of the fixtures and fittings, lighting, towels, toiletries, shower pressure/temperature, depth of bath, size
Cleanliness overall cleanliness of the hotel including bedrooms, bathrooms and communal areas
Customer service e.g. during booking, arrival and departure, politeness, helpfulness and efficiency
Communal areas state of furniture and fixtures, stairs, corridors, toilets, decoration, lighting, air conditioning/heating, space and comfort
Food quality of food generally including price and range of food options
Description matching reality did the description of the hotel in the brochure/website/star rating match what you experienced
*Excludes Radisson-Blu Edwardian
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