How to find the best estate agent
By Joe Elvin
Article 4 of 12
How to find the best estate agent
Video and tips on finding the best estate agent to sell your home, plus download our checklist of what to ask before making your decision.
Video: five tips for finding the best estate agent
This two-minute video combines our own expert knowledge with tips from the National Association of Estate Agents (NAEA) and property guru Kate Faulkner to bring you the top five things to think about when choosing an estate agent.
Choosing an estate agent to sell your house quickly and for the best price can be complicated. Some will offer you low fees or give an impressively high property valuation, but these can be red flags.
While two thirds of recent home movers told us they were satisfied with the service they received from their estate agent in our 2015 property survey, one in six were dissatisfied - so it's important that you do your research before choosing an agent.
- If you need a mortgage for your new home, Which? Mortgage Advisers can offer expert, impartial advice on the best mortgage for you. Call 0808 252 7987 for a free chat.
You can also scroll down to download our free checklist of questions to ask your estate agent before instructing them.
Researching estate agents
It's really important to spend time researching local agents before picking one. You should look for an agent that is experienced in selling property like yours - they will have a good pool of potential buyers and know what people are looking for in a property.
Look in the local newspaper and online but also drive or walk around your area to see which agents are marketing other flats and houses in your neighbourhood.
It's also a good idea to speak to friends, family members and neighbours to see if they can recommend an estate agent.
Once you've identified the companies selling properties similar to yours, visit their offices. For a true idea of how hard they'd work to sell your property if you were to market with them, you could pretend to be a buyer interested in properties like your own and see how helpful the staff are.
Choosing the best estate agent
Shortlist three potential estate agents and invite each to give you a property valuation. Although of course getting a good selling price will be top of your list, don't automatically go with the agent that offers you the highest valuation - they may be overvaluing your property in order to win your business.
Make sure you check exactly what services each estate agent offers. For example:
- Will they conduct viewings, or will you have to?
- What marketing materials will they prepare (eg floorplans, photographs or virtual online tours)?
- Where will they advertise - in newspapers, or online property websites?
- Will they provide a 'for sale' board?
Make sure you confirm which property portals they will advertise your property on - Rightmove and Zoopla are by far the most popular property listings websites.
A consortium of big-name estate agents launched a new portal called OnTheMarket.com in early 2015. Its aim is to disrupt the market dominance of Rightmove and Zoopla, and so if your agent advertises via OnTheMarket they will contractually only be able to list your property with one other portal. If you're not comfortable with this, you should choose a different estate agent.
Find out more: estate agent fees - how much you'll pay, and how to haggle
Property valuations: what to ask each estate agent
Our free checklist gives you a comprehensive list of questions to ask each estate agent before deciding which one to hire. Click the image below to download the free PDF checklist.
- Last updated: July 2016
- Updated by: Stephen Maunder