Corgi HomePlan 'misleading' lettersCorgi HomePlan not endorsed by Which?

20 December 2012

Corgi Home Plan logo

Boiler servicing company Corgi HomePlan sent consumers letters saying ‘Which? rated it top for 'Best for value for money' - we think the letters are misleading.

Corgi Home Plan was one of three companies (out of ten) who got four stars for value for money in our annual survey of boiler servicing companies. More significantly, Corgi Home Plan also failed to mention that it got a fairly poor score overall.

Members can see the full results of our survey in our boiler servicing contract review. We have survey results for ten boiler servicing companies including British Gas (Homecare). If you're not a member you can sign up for a trial for £1.

Corgi Home Plan said that it strongly refuted that there was any misleading information in its marketing. It also said it did not intend to repeat the statement.

Boiler servicing contracts

Which?'s annual survey of boiler servicing contracts also found that most people are better off paying for one-off repairs and services as they don't save money if they have a boiler servicing contract.

The average cost of a service was £70. The cheapest contract (that was available for most boilers, included a service and excluded call-out fees) was £140 - and most people don't need repairs.

If you're looking for an independent gas engineer, visit Which? Local - our recommendation site is exclusively for Which? members and has hundreds of gas engineers listed.

More on this...

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